Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great earbuds
on July 29, 2024
Posted by: Zach000
[This review was collected as part of a promotion.] These earbuds are amazing. Great sound, battery life, and function. The tap controls work great, and only need a light tap so you aren't pressing the earbud into your ear. The galaxy ai paired with these works amazing too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great noise cancellation
on July 29, 2024
Posted by: 63yeaha
[This review was collected as part of a promotion.] The audio quality and noise cancellation are truly exceptional and highly effective.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing earbuds
on July 29, 2024
Posted by: BeedoBeedoBoi
[This review was collected as part of a promotion.] As the last piece of my Galaxy ecosystem, these buds really put a nice bow on the family. The battery life is amazing and the different sound modes work really well.
The sound is great for wireless earbuds with full, balanced sound that excels with most types of music. I love gaming and watching movies with my earbuds because the latency is low and the spatial audio can add an extra layer or immersion. Probably my favorite feature is the water resistance, meaning I can wear my earbuds under all conditions even outdoors! Overall super happy with my earbuds and I recommend them to everyone who will listen!
The sound is great for wireless earbuds with full, balanced sound that excels with most types of music. I love gaming and watching movies with my earbuds because the latency is low and the spatial audio can add an extra layer or immersion. Probably my favorite feature is the water resistance, meaning I can wear my earbuds under all conditions even outdoors! Overall super happy with my earbuds and I recommend them to everyone who will listen!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall Performance
on July 29, 2024
Posted by: Cwelt94
[This review was collected as part of a promotion.] To start I had the first generation of ear buds and forever a samsund consumer. To start the battery life doesn't last as long. The durability of the headphones is great! The sound quality I think could be better as I believe the first generation had clearer phone call chat. I also feel the touch sensitivity could be better as I think it isn't sensitive enough when touching it. I really love the neck stretch feature because with me standing all day it's nice to keep loose and stretched out. But all and all a solid head set and I always would recommend your products to friends and family. I haven't experienced much with Galaxy AI but I have used the find a song feature and Google lens and I find them to be very useful!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my BUDS 2 Pro
on July 29, 2024
Posted by: SavingGrace214
[This review was collected as part of a promotion.] I love my Galaxy Buds 2 Pro.
Fits comfortably in ear. Has great sound quality and noise reduction. Best wireless ear buds I've owned.
Fits comfortably in ear. Has great sound quality and noise reduction. Best wireless ear buds I've owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not so great for working out.
on July 29, 2024
Posted by: BerrySmoothieDrinker
[This review was collected as part of a promotion.] A few issues I had with this product:
•it made my ears sweaty so I was constantly adjusting them
•they would sometimes fall out when I would go jogging or running
•the beep that goes off when you are locating the buds are not loud enough. You have to have complete silence in order to hear it.
•it made my ears sweaty so I was constantly adjusting them
•they would sometimes fall out when I would go jogging or running
•the beep that goes off when you are locating the buds are not loud enough. You have to have complete silence in order to hear it.
Value
3
Response from Samsung USBy Social Commerce, August 6, 2024
Hello BerrySmoothieDrinker, thank you for your feedback about your Samsung Galaxy Buds2 Pro. We are always happy to help our customers troubleshoot any aspect of their chosen device that is not meeting expectations or are causing frustration. We have provided a link to an article to help you with the ideal placement for the fit of your earbuds during a range of activities including your workouts. We have also provided a link to the full device manual to help you with the features including the "Find My Buds" feature. Lastly, we have provided a link to the Samsung Support Team if you continue to experience any frustration with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
The best buds
on July 29, 2024
Posted by: GalexyJohn
[This review was collected as part of a promotion.] I switched over from headphones to Galexy buds2 pro a year ago. The noise canceling is awesome and the sound is superior. I'm looking forward to an ever expanding ecosystem with Galexy AI and my new purchase of Galexy buds3 pro. Thanks for the trade in credit!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound with only one complaint
on July 29, 2024
Posted by: Davhuffs
[This review was collected as part of a promotion.] My galaxy buds are great. They have comparable sound to other more expensive earbuds and they are a great size. The only thing that keeps them from being 5 stars is that they do not have any tips that fit my ears. I am in between their biggest size and the next one down so they sometimes fall out of my ears and the seal isn't great when I sweat for anc. 4.5 stars.
Value
4
Written by a customer while visiting Samsung US