Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Love the noise cancelation
on March 13, 2023
Posted by: Speen17
[This review was collected as part of a promotion.] I use them at work when I'm putting product away in the storeroom and coolers. I also use them when I take my dogs for their nightly work around the neighborhood.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not very satisfied
on March 13, 2023
Posted by: EmmaOrFiona
[This review was collected as part of a promotion.] I had earpod pro before this product. Noise cancelation is much better in earpod than buds. Also buds didn't stay in my ears, especially during workout.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 17, 2023
Hello EmmaOrFiona, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you have already attempted to use the additional silicone tips in a variety of sizes included with this device, and performed a fit test, we can recommend trying the foam tips we have available on our website to pair with this device that may provide a more secure fit for your more strenuous activities. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome earbuds
on March 13, 2023
Posted by: Raistlyn99
[This review was collected as part of a promotion.] These are amazing earbuds. Clear sound and long battery life. I would definitely recommend these earbuds!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great Finish | Great Sound | Terrible Microphone
on March 13, 2023
Posted by: PurpleGalaxy2Pro
[This review was collected as part of a promotion.] The Good - Love the matte finish. Ergonomic piece design to comfortably and securely fits in your ear.
The Great - Sound quality is superb. Battery life is long as well.
The Bad - Microphone is terrible. Great at first at first but my girlfriend keeps hearing my voice keeps cutting off. I believe I have a fault Bluetooth piece. The sound cuts off too. Did a hard reset, used different blue devices and the in and out cut offs is unique to my Bluetooth device.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 17, 2023
Hello PurpleGalaxy2Pro, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. It sounds like you've done a fair amount of troubleshooting on the connectivity of your device. Please reach out to the Samsung Support Team for additional assistance in troubleshooting and what other options may be available. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Is King!
on March 13, 2023
Posted by: RaginDragonz
[This review was collected as part of a promotion.] The Galaxy buds2 pro are amazing! The ear buds actually fit in narrow ear canals! The sound is amazing along with the bass! Activate the noise canceling feature and noisy surroundings are no longer an issue! I will never buy any headphones or ear buds that are not Samsung!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Need improvement
on March 13, 2023
Posted by: Honey77
[This review was collected as part of a promotion.] Sound quality is fine but the design should be improved. Dropping down from ear and causing ear pain even if you use it for 30 mins
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 14, 2023
Hello Honey77, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive for innovation in our product line and to provide our customers a superior experience with their chosen devices. Thank you for being a Samsung customer, please feel free to reach out to us at any time with further feedback or questions. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best headphones ever...
on March 13, 2023
Posted by: Cowgirlkish
[This review was collected as part of a promotion.] I use these daily seeing how I hate having my phone up to my ear. They sound great. I love the noise canceling feature. How I can find them if I lose 1. I just love everything about them.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid pair of buds
on March 13, 2023
Posted by: Coolbeanz
[This review was collected as part of a promotion.] I use my ear buds while exercising and with just one popped in while the kids watch their TV shows on the big TV. The pro version allows me to dip between my phone, tablet, and TV for quick connection which is nice. They are comfortable to wear and offer decent noise canceling and bass.
If I was able to design the next generation of these buds I would make the battery in the case a higher capacity; I would integrate a Samsung Smart tag in the case itself (I have a smart tag literally glued to my earphone case) and I would have the ability make the ear buds chirp if I lost one under the couch.
Written by a customer while visiting Samsung US
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