Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Amazing Headphones
on July 29, 2024
Posted by: JSnoopy
[This review was collected as part of a promotion.] Amazing noise canceling headphones. I always use when I am traveling
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Bud Love
on July 29, 2024
Posted by: Real2def
[This review was collected as part of a promotion.] I love this galaxy buds pro 2. The quality and feel are amazing. Previously I owned galaxy buds. The sound quality is a amazing and battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ear bud 2 pro Quality
on July 29, 2024
Posted by: KingJerome
[This review was collected as part of a promotion.] Well, their great when it comes down to listening to music ." BUT" on the other hand the Quality of the sound for conversations are poor during outgoing and incoming calls.
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Hello KingJerome, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing you are enjoying the usage of your earbuds for listening to your favorite music. We would love to help you with the audio quality on your calls as well to help ensure you have the intended experience with your device. We have provided a linkt o an article to help you with the features of your earbuds specifically for calls. We have also shared a link to the Samsung Support Team if you continue to have this experience or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Samsung galaxy buds pro
on July 29, 2024
Posted by: Freddy
[This review was collected as part of a promotion.] Great device, had a few issues
They were Hard to fit in even with the adjustable buds, good battery would last about 6 to 8 hours.
I'm not sure but It wasn't compatable with samsung Ai. Great for streaming specially if you want to emerse yourself in the movie or show you are watching
I'm not sure but It wasn't compatable with samsung Ai. Great for streaming specially if you want to emerse yourself in the movie or show you are watching
Value
3
Response from Samsung USBy Social Commerce, August 5, 2024
Hi Freddy, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you have so thoroughly enjoyed the usage of your earbuds and we would be happy to help in any way we can maximize your experience with your earbuds. We have provided a link to an article to help you with the fit of your earbuds and recommend performing a fit test while wearing the device and connected in the Samsung Wearables App. With regards to Galaxy AI, these earbuds have a software update available to use some of the Galaxy AI features but compatibility will depend on your cellular device for some of the Live Translate features. We have provided a link to the Samsung Support Team if you have any additional questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful product in a small package!
on July 29, 2024
Posted by: Samsungdude2024
[This review was collected as part of a promotion.] The buds pro2 are an awesome piece of equipment and compliment my S22 Ultra perfectly! Especially with the introduction of Galaxy AI, the convenience and ease of use are great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Bud with great battery life!
on July 29, 2024
Posted by: UmanK99
[This review was collected as part of a promotion.] Great battery life, fits and sticks in the ear as intended. Reception distance is reasonably within range.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy buds!
on July 29, 2024
Posted by: Joker1
[This review was collected as part of a promotion.] Galaxy buds works great! J use for music shows and hands free on the road! Can't wait for Galaxy AI!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome product and sound
on July 29, 2024
Posted by: Honess
[This review was collected as part of a promotion.] Loved the original galaxy buds so naturally i upgraded. Everything is awesome i love the ambient sound feature and all the customization. Only negative is that they dont have the wings like the original buds. So if you sweat or move around a bunch or even have waxy ears they fall out. With the wing attachments that never happened. Galaxy AI is pretty cool tooo!
Value
4
Written by a customer while visiting Samsung US