Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Seamless but could be better
on July 29, 2024
Posted by: Pr0d96
[This review was collected as part of a promotion.] I use these earbuds as my daily driver - work, school, gym, phone calls. They have great sound quality and are comfortable when they aren't falling out of my ears. The mic could be much better and I actually try to avoid using these for phone calls. People on the other end say I sound better when using one earbud rather than both, not sure why.
They connect seamlessly to my galaxy phone or Galaxy tablet but it can be a bit finnicky when both are in range. For example, if my buds auto connect to my phone, I can't override and manually connect on my tablet until I turn off my Bluetooth on my phone.
They have handled my sweat in the gym every day for about a year and have held up, still like new. The noise cancelling on airplanes is a game changer. I wish these, along with my S20+ got an update to use the Galaxy AI conversation translation feature.
They connect seamlessly to my galaxy phone or Galaxy tablet but it can be a bit finnicky when both are in range. For example, if my buds auto connect to my phone, I can't override and manually connect on my tablet until I turn off my Bluetooth on my phone.
They have handled my sweat in the gym every day for about a year and have held up, still like new. The noise cancelling on airplanes is a game changer. I wish these, along with my S20+ got an update to use the Galaxy AI conversation translation feature.
Value
3
Response from Samsung USBy Social Commerce, August 5, 2024
Hi there Pr0d96, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We are pleased to hear you enjoy using your buds for your favorite music during a wide variety of activities. We would love to help you with the audio quality you mention with your phone calls, and have provided a link to an article to help you directly in this matter at your convenience. We have also shared a link to the Samsung Support if this experience with your device continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
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Facebook
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Love them when they aren't falling out of my ear
on July 29, 2024
Posted by: JaiAlana
[This review was collected as part of a promotion.] So, I love everything about having all things Samsung. It makes things so much easier and I like the ecosystem. My buds are a fantastic addition the features that keep me handsfree are stellar. The only issue I have is that I have little ears and the buds don't stay in my ears for very long. They are constantly falling out which means I unfortunately don't use them as much as I'd like. I used to use the ones that the FE version was made after religiously. They were so comfortable they lived in my ears all day. It's been years since I've had that experience. Even the new FE version while it mimics the feel, the quality is horrible. So I'm left to long for the good ole days. I'm excited to try the new bus pro 3, I've already pre-ordered them. Hoping to fall back in love with Samsung earbuds and experience the next generation of AI features. So let's go Samsung, I'm still a fan!
Value
3
Response from Samsung USBy Social Commerce, August 5, 2024
Hey there JaiAlana, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are loving hearing you are enjoying listening to your favorite music on your device, and know the ideal fit will help enhance your experience further. We have provided a link to an article to help you with the ideal position of your earbuds with your ears. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Clear crisp sound
on July 29, 2024
Posted by: Joy2BME
[This review was collected as part of a promotion.] I use my buds for everyday use and listening to music.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Wallet, keyes, phone, buds.
on July 29, 2024
Posted by: NativeTech
[This review was collected as part of a promotion.] I love the comfort fit of these ear buds. I wear them all day in school and outside. The anc is amazing dealing with all the noise of the day and I'll never have to worry about the battery dying because the life on it is great too. The touch controls aren't great. I wish they had buttons but it's something you can get used to, I guess. I really wish galaxy Ai could be integrated in someway to help with the controls, especially when driving but these are still the best earbuds out there. The price is most important. For all these features and quality, this is the best deal ever.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Sound from these Little Buds!
on July 29, 2024
Posted by: WolfsMeow
[This review was collected as part of a promotion.] I absolutely love the sound quality of these buds. I use them mainly for listening to music and phone calls, and they work very well for both! The noise cancelling is great for noisy environments. With the official "wear" app on my Samsung phone, I am also able to turn on bass boost through the equalizer, and enable "labs" settings that let me double tap the earbud to change volume up and down. There are other useful features as well to adjust through the app.
I only took one stsr off because of the case. I have the purple buds, and it has a soft, velvety rubber coating on the plastic case that scratched very easily. I have accidentally gouged it with my fingernail. Currently I have a secondary case over the top of the charging case to protect it from further damage. It is just an aesthetic issue, and doesn't in any way change functionality of the earbuds.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing earbuds
on July 29, 2024
Posted by: 1Satisfiedcustomer
[This review was collected as part of a promotion.] With great everyday battery life, sound, and features; it is hard to find anything glaringly problematic with the Galaxy Buds2 Pro. Now with about 8 months of frequent use, I can honestly say that I'd recommend these to most people. Multi-tasking comes easily, for example I can join a call on apps like discord and Google meet while playing audio intensive games with seamless integration of conversation and game noise. With at least 2 hours of listening time on only the earbuds and 3-4 charges in the case, they are perfect for on the go listening; although keeping them in the ear for an extended amount of time can make your ears a little raw, as long as you don't over do it you'll be great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is Awesome
on July 29, 2024
Posted by: 1t5kingmarc
[This review was collected as part of a promotion.] These buds are great. The battery lasts a long time. The case can go days without charging. The sound quality is very good. My favorite features are the noise canceling and ambient sound. With ambient sound turned on, you can hear everything in your surroundings. Noise canceling works great and cancels most noise to the point you can barely hear anything around you. Overall these galaxy buds are a great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love Them!!!
on July 29, 2024
Posted by: Fox251
[This review was collected as part of a promotion.] The Samsung Buds 2 Pro are amazing. They have so many cool features. If you take one of the buds out of your ear, it stops playing. When you put it back in, it start to play again. Cool right?
My favorite feature is when you have both buds in your ears and someone is talking to you, when you respond, the volume turns down. 10 seconds after you finish talking, the volume return to your adjusted volume. There are more features but I'm tired of typing.
Do yourself a favor and buy them, they are definitely a game changer!
My favorite feature is when you have both buds in your ears and someone is talking to you, when you respond, the volume turns down. 10 seconds after you finish talking, the volume return to your adjusted volume. There are more features but I'm tired of typing.
Do yourself a favor and buy them, they are definitely a game changer!
Value
5
Written by a customer while visiting Samsung US