Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Perfect ear comfort
on July 29, 2024
Posted by: Mickey
[This review was collected as part of a promotion.] Sound quality of the buds is very good but, for me primary thing is the ear comfort, compared to other earphones buds are the easiest to wear, stay on unrelated to activity and tips are really comfortable never add strain to your ears, touch controls are very responsive and usable even in wet environments, only slight letdown is the battery life while i do get 15-18 hours with the case i do believe that could be a bit longer considering that the rest of the features of buds are top of the line. I upgraded from first generation of buds pro to buds pro 2 and so far it has been a very good decision.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound fir such small buds
on July 29, 2024
Posted by: Drmboy12
[This review was collected as part of a promotion.] I needed new buds because the Sony's I was using were too bulky and falling out of my ear. These are small and fit very well. Sound is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Quality is Unmatched
on July 29, 2024
Posted by: Cstack91
[This review was collected as part of a promotion.] I used my buds everyday while I'm working and while just doing stuff around the house. The quality of the buds is unmatched and I am extremely happy.
Using Galaxy AI with them and my phone I wouldn't go anywhere without them l!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Amazing sounds if they can stay in ear
on July 29, 2024
Posted by: Melacanth
[This review was collected as part of a promotion.] I've been a life long samsung fan, recently my 1st generation buds stopped working (testament to samsungs great quality that they lasted so long and survived so much abuse) so I decided it was finally time to upgrade, I wish I hadn't.
These things won't stay in your ear, unlike the 1st generation there are bo wings to help secure them in, you have to shove them in your ear and hope they stay in. Even sitting down just listening to music they slip out. I've tried all the earbud sizes included and nothing helps.
When they do stay in the quality is amazing, the battery life is impressive and the feel is great.
I hope samsung goes back to adding the wings, there's no point in making these water proof if you can't even run with them without them slipping out.
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Hi there Melacanth, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We love hearing you are pleased with the audio quality and feel of your earbuds. We would be more than happy to help you with the fit to help enhance your overall experience. We have shared a link to an article to help you with the placement for an ideal fit. We also recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing headphones
on July 29, 2024
Posted by: Superneo
[This review was collected as part of a promotion.] This headphones I love it because it's has excellent sound and perfect size for your ear, Additionally the price is the best part
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on July 29, 2024
Posted by: Easter
[This review was collected as part of a promotion.] Galaxy AI is a great feature. Sound on the buds is amazing and the fit in the ear is great also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds I've owned yet
on July 29, 2024
Posted by: TragicNewPatek
[This review was collected as part of a promotion.] Compared to my first set it's night and day difference. The quality of sound is amazing, the sound defening feature is awesome. I love that I can tune and use different modes too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality
on July 29, 2024
Posted by: Jpeets
[This review was collected as part of a promotion.] Great sound quality great battery life hard to use tap function
Value
5
Written by a customer while visiting Samsung US