Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Viv River
from Atlanta, GA
Verified Purchase:Yes
sound quality is outstanding but ear comfort is subpar compared to previous generation. they stick out of my ears and easily fall out even after changing the size of the in ear gel portion. I could last an entire day with my old galaxy buds but these have my ears aching after an hour of use.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, July 10, 2024
Hi there Viv, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We completely understand how important a comfortable fit of your earbuds is to your prolonged usage and enjoyment. We have shared a link below to an article to help you with the optimal placement of the earbuds while wearing for a secure and comfortable fit. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience this discomfort. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Posted by: DeDe
from Little rock arkansas
Expertise:Intermediate
Verified Purchase:Yes
They are very uncomfortable! I've been trying and trying to get used to them but I just cannot. It may just be my wars but the Galaxy Buds + didn't hurt my ears.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, July 9, 2024
Hi there DeDe, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the comfortable fit of the earbuds are to you continuous usage and enjoyment. We have shared a link down below to an article to help you with the optimal placement of the earbuds in your ear for secure and comfortable fit. We have also included a link to the Samsung Support Team if you have additional questions or continue to experience this discomfort with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Posted by: Flipflops
Verified Purchase:Yes
They aren't as good as the review that I read. If I didn't order them online with such a short window for returns, I would have returned them. They don't cancel noise and the sound isn't crystal clear. They don't stay in my ears.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Posted by: Suzi R
Verified Purchase:Yes
Sound quality is excellent, amazing fit. However, in the noise cancelling mode, you can hear voices distinctly. In my case, I put the earbuds in to drown out nearby conversations or music I don't like, so it doesn't quite work for me. But it does drown out other noises amazingly! Just drives me crazy that it can't drown out voices.
Response from Samsung USBy Social Commerce, July 12, 2024
Hey there Suzi R, we appreciatee you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are absolutely thrilled to hear you are enjoying the fit and overall listening experience with your device. We have provided a link to an article to help you with the ANC feature of your device. We have also included a link to the Samsung Support Team if this matter continues or you believe there may be an underlying factor causing this experience. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Written by a customer while visiting Samsung US
Posted by: rlm8
from SC
Verified Purchase:Yes
The noise cancelling feature works great. It is easy to turn off the noise cancelling when desired. The buds are comfortable and stay in place while walking or exercising. The pause, fast forward, and "rewind" features are handy when listening to audio books. They perform as described.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dave
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Love these so why not 5 stars? The ambient feature is great for safety around you. While jogging you can still enjoy your music while staying alert to people around you, cars if they are approaching etc AWESOME feature but at a cost. After turning this feature on, the buds only lasted me about 2 hours. I recharged and the same, 2.5 hours. So If I was on a long flight and turned on the other feature, noise canceling, that means I would only have my pods for 25% of the flight? NOT SATISFIED AT ALL WITH THIS. I am forced to use wired noise canceling headphones.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
1
Response from Samsung USBy Social Commerce, July 15, 2024
Hi there Dave, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are pleased with the audio quality and different features of your device. We have provided a link to an article about the battery of your earbuds. We have also included a link to the Samsung Support Team for additional assistance if this matter with your battery continues. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Posted by: Derrick Chaitar
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Love how they fit so tight in the ears over the past buds i have owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: RaeAnn
Verified Purchase:Yes
Sound is great, but I can't wear them for long as they make my ears hurt.
Written by a customer while visiting Samsung US