Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: D watson
from Florida
Expertise:Expert
Verified Purchase:Yes
I like the look and feel of the buds but the controls need work. Volume sliders would be great as the current feature in labs just doesn't work consistently. I like the red light green light approach for charging. The case is nice but a little hard to open. Battery life could be better ANC and Transparency mode work good
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
2
Response from Samsung USBy Social Commerce, June 10, 2024
Hey D Watson, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so pleased to hear you are having a good experience with your device with every use. We have provided a link to a few articles to help you maximize your experience including a link about the battery of your device, and the full device manual to help you with all the different settings and features you can use with your device. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Dell J
from Michigan
Expertise:Expert
Verified Purchase:Yes
The fit of the earbuds is excellent, and they connect seamlessly to my Samsung phones, tablets, and Galaxy watches. The sound quality is rich and dynamic, providing an immersive music listening experience. Furthermore, the call quality is exceptional, effectively suppressing background noise and enhancing vocal clarity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Neeco Mccants
from Cincinnati OH
Expertise:Expert
Verified Purchase:Yes
Great Set Of Earbubs Same Quality As The Last Pair I Had You Can't Go Wrong With Galaxy Buds 2 They're Amazing Thx Samsung For Making Good Headphones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Simba
on June 12, 2024
Posted by: Chaps
from Dallas
I bought them 2 days ago, and everything sounds good except 1 problem when I turn off Noise Cancelling or Ambient to off I will start hear 1 ear bud making sounds like wind, Please assist on that
Response from Samsung USBy Social Commerce, June 12, 2024
Hi there Chaps, we appreciate your sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality and features of your device. We have provided a link to an article to help you troubleshoot the sound you mention hearing when changing audio settings. We have also included a link to the Samsung Support Team if additional assistance if this matter continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Asingh1225
Expertise:Intermediate
Verified Purchase:Yes
Great sound, and adjustable background noise.give you ability to filter out or listen to outside noise as you see fit.
Written by a customer while visiting Samsung US
Posted by: Jay S
Expertise:Expert
Verified Purchase:Yes
I already have galaxy buds 2, I bought this to upgrade but I was disappointed with this product. No any different than buds 2.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 12, 2024
Hello Jay S, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We know how important the audio quality is to you on a daily basis for your enjoyment and continued usage of your earbuds. We have provided links to the full device manual and the Samsung Support Team to help adjust the audio profile in the equalizer section in the settings of the Samsung Wearables App. We have also included a link to the Samsung Support Team if there is an underlying factor that may be causing this difficulty. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Kammie
from Spokane Washington
Expertise:Intermediate
Verified Purchase:Yes
Excellent! They do tend to fall out of your ears while moving around.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Lewis
Verified Purchase:Yes
The Samsung Buds2 Pro fit nicely and the sound is very defined. The light weight is a plus. From a sound standpoint, I am able to hear very solid detail.
No, I would not recommend this to a friend.
Features
5
Design
5
Written by a customer while visiting Samsung US