Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Vdt01
from Alexandria Va
Expertise:Intermediate
Verified Purchase:Yes
Sound is good, however they are like any other decent headphones. I can't find they are noise-cancelling. I keep doing the test and always get a poor fit. I've moved in my ear and tried all the bud caps that came in package. It just does not fit my ear well enough or is not noise-cancelling.
Glad I did not pay the full 249 price
Glad I did not pay the full 249 price
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, June 4, 2024
Hi there Vdt01, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you and wanting a truly immersive listening experience. We have provided a link to an article to help you with the optimal placement for a secure fit. The fit can impact the ANC feature of the device. We have also included a link to the Samsung Support Team if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Seun Adesanya
from California, CA
Expertise:Intermediate
Verified Purchase:Yes
Im really enjoying it and i am satisfied with it. Good sound production and balnced sound output.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Darryl K
from Brownington, VT
Expertise:Expert
Verified Purchase:Yes
Excellent sound quality, high end materials and comfortable fit are the standout features of these outstanding ear buds. I also own the Galaxy Buds 2, which I also liked, and these are a step up from them in all areas. I'm using them with a Galaxy S24 Ultra and Galaxy Tab S9 and they switch flawlessly between the two.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anastasia
from Wyoming
Expertise:Beginner
Verified Purchase:Yes
I replaced my old Samsung Buds2 with the Pro version in trade-in program. Everything went easy and smoothly. Sound is way better on the Pro version. The earbuds sit very tight in my ear, i can run, i can do jumps, nothing makes them fall out. The earbuds have a silicony feeling to them, which protects them from scratches, but makes them bouncy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rob T
Expertise:Expert
Verified Purchase:Yes
Great sound, but the noise cancelling is lacking. The Galaxy Buds2 have a much better noise cancelling ability.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, June 10, 2024
Hey RobT, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality of your device. We would be happy to help you with the ANC feature to help further enhance your usage of the earbuds. We have provided a link to an article to help you with this feature. We have also provided a link to the Samsung Support Team if you believe this feature is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Peter
from Texas
Expertise:Beginner
Verified Purchase:Yes
very happy with the performance and the sound. Easy to connect work very well with my new Samsung S24 Ultra. I can highly recommended.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Luis Dy
from New York
Expertise:Intermediate
Verified Purchase:Yes
They seem to be of good quality and have good sound but the volume seems very bad to me, it is very low.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
5
Response from Samsung USBy Social Commerce, June 10, 2024
Hello Luis Dy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the quality of your earbuds. If you believe the volume may not be operating as intended, we have provided a link to an article to help you troubleshoot at your convenience. We have also provided a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Hannah Finley
Verified Purchase:Yes
Amazing design and quality for the price, however the battery could last longer in the earpieces.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US