Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,412 Reviews)
Open Ratings Snapshot
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
High Res Sound!
on May 30, 2024
Posted by: Oooo weee
from Palo Alto, California
Expertise:Expert
Verified Purchase:Yes
Sounds great. The high res audio sounds better than most buds out there.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sounds good. Fits not so good.
on May 30, 2024
Posted by: AJ Mix
Verified Purchase:Yes
Sounds alright. They're big and bulky laughing or smiling squeezes them right out of my ear.
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, May 31, 2024
Hi there AJ Mix, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear how much you enjoy the audio quality of your device. We have provided a link to an article to help you with the security of the fit of your earbuds. We also recommend using the additional ear tips included with your device in the larger and smaller size to help you get the fit you are seeking. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 2 Pro
on May 31, 2024
Posted by: Jorge
from Davie
Expertise:Expert
Verified Purchase:Yes
Simply The best of them. Great cuality of sound. Yupiiiiiiiii
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great pair of earbuds!
on June 1, 2024
Posted by: Kihresha Redmond
from New York, NY
Verified Purchase:Yes
These are great headphones with so many incredible features. The sound quality is amazing and good for phone calls. My only issue is I have to regularly adjust them to stay in my ear. I with they had an earhook version, other than that totally worth it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Active Canceling Noise
on June 1, 2024
Posted by: Rbkgrace35
from Phx, Az
Expertise:Intermediate
The quality for the "noise canceling is trash!!!" It should be as the "Galaxy Buds" 1st generation!! When you clicked on "Active noise canceling " it was actually canceled!! I loved it!! I was not able to hear anything around!! Sadly I lost one earbud after 2 years of daily use!! I hope the new generation for Galaxy earbuds comes out better!!.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, June 3, 2024
Hey there Rbkgrace35, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you have the best listening experience possbile with your device. We have provided a link to an article to help you with the ANC feature of your device to ensure it functions as intended. We have also included a link to the Samsung Support Team if you have any questions or continue to experiece anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good Sound Quality
on June 2, 2024
Posted by: Danny
from San Diego, California.
Expertise:Expert
Verified Purchase:Yes
Nice sound quality and comfortable, Love the device switch feature between my S9 Ultra and my Z Fold 5.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Half use of pods - Only able to use one pod
on June 3, 2024
Posted by: McKenzie
from Georgia
Expertise:Expert
Verified Purchase:Yes
I love the earbuds functionality however I wish I could use both of them bc the left pod will not stay in my ear for some reason. I tried changing the gummy earpiece however all of the extra pieces are too big for my ear. If I had a smaller one I am sure it will not fall out. So I am half satisfied with the product. I wish I could purchase what I need.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, June 4, 2024
Hello McKenzie, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you with the fit of your earbud to help you have a truly immersive listening experience. We have provided a link to an article below to help you with the ideal placement of the earbud. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gr8 ear buds
on June 4, 2024
Posted by: KisArm
Expertise:Beginner
Verified Purchase:Yes
Lavender is perfect. Very comfortable and clear sound.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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