Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
My favorite ear buds.
on May 19, 2024
Posted by: InfamousKiki
[This review was collected as part of a promotion.] I use these headphones all the time. For movies, music, and gaming. When I'm working these are my go to because of the low profile and ease of use.
Value
5
Written by a customer while visiting Samsung US
Posted by: Amy S
from Portland, OR.
Expertise:Expert
Verified Purchase:Yes
I love them!! The sound it amazing, the noise cancelling function on these is better than any previous version of samsung buds I have had! I also love the feature of testing them to see if they are a good fit in your ear for sounds quality and noise cancellation!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ear Buds Falling Out But Sound Quality Is Great
on May 21, 2024
Posted by: Ocho
So happy i bought these on clearance because these headphones are not worth the price they are. You cannot do anything with these unless you want them to fall out every 30 seconds and constantly readjusting them. I've never had this issue with any other ear buds ever. The first galaxy earbuds I still use and are amazing; they're also 5 years old now! These ones on the other hand, don't walk, run, exercise, talk, sing, eat, move, or do anything unless you want them to fall out. I will say this though, the sound quality, when fully in, are the best I've ever experienced. I do love the noise canceling, when they are in, and I do love how you can amplify the sound around you to hear things. I wish they did come with different ear pieces for different size ears.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
2
Response from Samsung USBy Social Commerce, May 22, 2024
Hello Ocho, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important the fit of your device is to you with your device. This device does come with additional ear tips in larger and smaller sizes to help you achieve the ideal fit. We have provided a link to an article to help you with the fit as well with the ideal placement. You can also perform a fit test while wearing your earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Fitting issue and some time the right hand side bud makes hiss sound and sound does not justified the sound quality. The competition has better choice, option and quality.
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, May 24, 2024
Hello Mandeep, thank you for sharing your feedback on your Samsung Galaxy Buds2 Pro. We are always happy to assist our customers with any aspect of their device that may be causing frustration. With regards to the fit, we have provided a link to an article to help you troubleshoot the ideal location of your earbuds in your ear. For the sound you mention experiencing, we have also provided a link to a different article for the audio quality. Lastly, we have shared a link to the Samsung Support Team for any additional assistance if necessary or if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Josem
from Indio, ca
Expertise:Intermediate
Verified Purchase:Yes
Awesome new buds, sounds great and feels great, i like the color also
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ahdina
from NJ
Expertise:Beginner
Verified Purchase:Yes
Haven't had ear piece since we had the cords earpieces that came with our phone. I am enjoying the buds.
Written by a customer while visiting Samsung US
Posted by: Ramon
Verified Purchase:Yes
They're really comfy to wear, they don't feel achey after wearing them for 4 hours, if anything just fine. They may feel slightly loose but they haven't fallen out yet. I haven't taken them for a jog but I have for a walk of 30 minutes, never felt them start to slip. I really enjoy the base boost, treble, and the smooth options it gives you. I'd just wish there was a panel that there was a layout that lets you access the equalizer options faster like in Jabra, also the ability edit the options would be really nice. My only real annoyance is that the cracking noise that occurs every when using ambience mode, but that may be from my long hair. Also there are sudden fades when I listen to music, I thought it might've been from allowing the earbuds to read notifications( this would happen without a voice prompt ). I turned it all off and still had the same issue, also I don't believe it's from my phone accidentally detecting touch from the pocket of my pants cause I had placed in my jacket pocket with the same issue. Plus this is the first time I experienced this problem.
Written by a customer while visiting Samsung US
Posted by: Patrick
from Las vegas
Expertise:Intermediate
Verified Purchase:Yes
I like the new style. Sound is the same as the previous models whoch is amazing. I also like the new color offerings
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US