Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
The best earbuds in the market ever!
on May 16, 2024
Posted by: Oscaril1
[This review was collected as part of a promotion.] I couldn't buy a better product for my ears, I enjoy them all the time, at work, at home, when working out, when flying, the sound of the engines dissappear as magic and tge only sound you. An hear is the voices and the soundtracks in the movies, I love them, excellent product, all my family purchased them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great sound.
on May 17, 2024
Posted by: tmchi2
[This review was collected as part of a promotion.] I use the product when I listen to music or watch videos on my phone. The sound quality is great for music and video. The battery lasts many hours before needing to charge. Noise cancelling is good to block environmental sounds. Overall I love this product.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jaydawg
from Chicago
Expertise:Expert
Verified Purchase:Yes
Stays in so much better in my ears than Airpods. Sound quality is awesome, and when I talk on the phone using buds people have no issues hearing me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Janet
Verified Purchase:Yes
Good for listening music or videos or not very poor for calls. You need to maxize the volume to hear and I've told from people that it sounds very far and hard to hear
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, May 17, 2024
Hi there Janet, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying your music and video listening experience with your earbuds. We have provided a link to an article to help you with your calls with your buds to help you love all aspects of your usage. We have also included a link to the Samsung Support Team if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Sound and comfort
on May 17, 2024
Posted by: EdtheBudman
[This review was collected as part of a promotion.] I have used many wireless headphones. My Galaxy Buds 2Pro fit the best, sound awesome especially with active ANC and the ambient sound mode make me feel safe when I'm out and about with my Buds in!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs improvement on noise cancelation & fit
on May 17, 2024
Posted by: livvvb1999
I bought these to block out people talking around me. At first it was to block out my ex boyfriend talking on the phone because he worked from home. Now I want them to block out the sound of my mother and grandmother that I can't stand to hear but they do a TERRIBLE job at voice cancelation. And they seem to more so block noise close to you than noises that are farther away from you. It's weird. But I was VERY disappointed when I put them on and turned on noise cancelation to still here their voices. I like silence so I don't want to have to listen to music just to not here them. So they just sit in my drawer. I never use them. Another terrible thing about them is they pop out of my left ear constantly and I have tried multiple tips that they came with. SUPER annoying. However, the color is super cure and the case. When you are listening to music, the sound of the music is really good. But you wouldve been a god sent to block out the voice of my family.
Response from Samsung USBy Social Commerce, May 20, 2024
Hey there Livvvb1999, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how important specific features and usage is to you every day and we would be happy to help you troubleshoot this matter and ensure you have the best experience possible. We have shared a link to an article to help you with this setting and for the overall fit of your device. Lastly, we have provided a link to the Samsung Support Team if you believe there may be an underlying matter causing this frustration. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds 2
on May 18, 2024
Posted by: TinysBuds
[This review was collected as part of a promotion.] The Samsung Galaxy Buds Pro2 are life changing! The sound quality and depth from such a small speaker is truly astonishing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy choice for soundlovers: buds 2 pro
on May 18, 2024
Posted by: Askarvip2
[This review was collected as part of a promotion.] Even with the first buds pro, everything was excellent, the sound quality was awesome with music, there was no delay in gaming, noise canceling was near perfect. Now with the buds 2 pro everything is upgraded to a new level. It is engineering master piece to have all these awsome features in even smaller version of buds 1. The call quality is upgrades with extra microphone and noise canceling is top tier. The sound is balanced and there is a good punch if you change the equalizer profile. You had full control over the sound via equalizer and ai features are the cherry on top. With smaller size the fitness is better and the lighter weight make it super comfy to wear over longer period of time. The battery life is decent and the charging case is smaller than befor. Considering all the features with this price make it an easy pick.
Value
5
Written by a customer while visiting Samsung US