Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
My favorite earbuds
on May 13, 2024
Posted by: Enea777
[This review was collected as part of a promotion.] They have a lot of cool features and fit perfectly providing a very good noise cancelation
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome lasts a long time
on May 13, 2024
Posted by: Lunarlover
[This review was collected as part of a promotion.] They work amazing..It's been two yrs and they are still sounding awesome. I bought an I phone with ear buds and they don't compare to the Galaxy devices.. well done guys... God bless..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound but ear infections
on May 13, 2024
Posted by: Moosie
[This review was collected as part of a promotion.] I loved the sound on these headphones, and the noise cancelation was also superb. However, after extended periods of wearing I developed an ear infection, this has never happened with previous galaxy bud models.
Value
3
Response from Samsung USBy Social Commerce, May 14, 2024
Hello Moosie, thank you for sharing your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality and usage of your device. If you are ensuring your earbuds are cleaned regularly and continue to have this experience with your buds, we have shared a link to the Samsung Support Team who may have options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The buds 2 pro
on May 13, 2024
Posted by: Jhands3
[This review was collected as part of a promotion.] The buds 2 pro are great super packed with features from 3d music to finding them lol I've had them since release and have had no issues
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, great features
on May 13, 2024
Posted by: Broken
[This review was collected as part of a promotion.] The only thing I can say that's missing from this device is the ability to have two devices paired at the same time. Personal devices for music and a work phone for taking phone calls. Or computer for games and music and a phone for phone calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds ever!
on May 13, 2024
Posted by: FelisSamsungBuds
[This review was collected as part of a promotion.] I have had the galaxy buds 2 pro for about 3 years and they are by far the best earbuds I have ever had.
The excellent sound quality and controllable eq on the wearables app are game changers as well.
The long battery life with the pass through mode ensure I hardly ever need to take them out on the go, and the extremely good noise cancellation can handle even the loudest rooms.
The long battery life with the pass through mode ensure I hardly ever need to take them out on the go, and the extremely good noise cancellation can handle even the loudest rooms.
I honestly love these and highly recommend them to anyone looking for hands down the best earbuds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and features
on May 13, 2024
Posted by: vsunny
[This review was collected as part of a promotion.] I have had the Buds Pro 2 for over a year niw and they are the best wireless headphones for your Galaxy devices. The ANC works well and the passthrough works great as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good sound, Talk Thru features but fall out
on May 13, 2024
Posted by: NinjaTurtle179
[This review was collected as part of a promotion.] I like the white Samsung Buds Pro 2 that I bought. The color is nice and the touches are sensitive enough that I am able to use them with a sweaty/wet/hand. Noise canceling is pretty cool feature that I use to play video games with. The buds fall out of my ears though and I haven't been able to find a fix for them. Buds 2 don't stay in my ear and I am afraid to take them outside for fear of loosing them.
Value
3
Response from Samsung USBy Social Commerce, May 15, 2024
Hey NinjaTurtle179, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We are so happy to hear how much you enjoy the features and audio quality of your earbuds. We would be thrilled to help you with the fit to help you love your buds whether in your home or on the go. We have shared a link to a great article to help with the placement of the earbuds, and recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. You can also try the additional ear tips that were included with your original device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US