Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
New buds 2 pro
on May 6, 2024
Posted by: Jordi9702
[This review was collected as part of a promotion.] excellent headphones, audio quality, compatibility with the s24 ultra I love it, I love it
Value
5
Written by a customer while visiting Samsung US
Posted by: Disappointed
from Portland, Maine
Expertise:Intermediate
Verified Purchase:Yes
I'm concerned with these in that when I do a "double tap" to forward the play list, these are not responding. Other than that they sound great and are comfortable to wear. I have an old set of these and this function works perfectly. Did you change this function with the most recent upgrade?
Performance
2
Value
2
Response from Samsung USBy Social Commerce, May 7, 2024
Hi there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you ensure you are having the desired and intended experience with your device. We have provided a link to your full manual to ensure the settings haven't been changed with any updates to your device. We have also included a link to the Samsung Support Team if you continue to experience this matter with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Headphones Ever!
on May 6, 2024
Posted by: Jwash20
[This review was collected as part of a promotion.] My wife bought these for Christmas for me when I travel for work. They are absolutely amazing! I use them for work and working out. I even take them to the grocery store while I shop. The quality is impeccable and the fit is perfect! I will never buy a different set of headphones!
Value
5
Written by a customer while visiting Samsung US
Posted by: Tangkwa
from Queens. New york
Expertise:Intermediate
Verified Purchase:Yes
Love it. Good quality and nice color, got it with my samsung phone S24 ultra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Laurie
Verified Purchase:Yes
First pair of earbuds that don't fall out as I workout or taking on the phone
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on May 6, 2024
Posted by: chollingsworth341
[This review was collected as part of a promotion.] Sounds good like I am in the movie . Not sure what the other ones are like.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product sounds greati
on May 6, 2024
Posted by: Rizben
[This review was collected as part of a promotion.] The ear buds 2 pro are great for watching movies, playing games or just listening to a book
Value
5
Written by a customer while visiting Samsung US
Posted by: AV guy
from Northeast
Expertise:Intermediate
Verified Purchase:Yes
Consistent high pitch squeal when pushing buds into ears. OK sound.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Social Commerce, May 7, 2024
Hey there AV guy, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to assist you with the high pitch noise you are experiencing when adjusting your buds. We have provided a link to an article to hep you with this matter at your convenience. We have also provided a link to the Samsung Suppot Team if this difficulty continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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smsng.us/Twitter-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US