Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
BEST EARBUDS ONE EVER OWNED
on April 29, 2024
Posted by: Hthom3
[This review was collected as part of a promotion.] I use my Samsung Galaxy Buds 2 Pros 24 hours a day and 7 days a week! When I want to go to bed, I can pop my Buds2Pros in and turn on the noise canceling and sleep through the night until my alarms go off! During the day, I can listen to my music without the noise cancelation and still interact with my surroundings!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
They were good...when they worked!
on April 29, 2024
Posted by: CathLabTech
[This review was collected as part of a promotion.] I've always loved my previous Samsung Buds but these did not live up to their past. The sound quality is great but the buds are very hard to get out of my ears after putting them in. This makes the volume control very difficult to control. I could've lived with it but just after about a month of having them, the charger stopped charging the left earbud randomly
so it's been dead for a while now. And now the charging dock works intermittently for the right bud only. Other than that, the sound is good as mentioned. The ambient and noise canceling work really well, making the music sound that much better. Overall I would purchase an older version before getting another pair of these.
so it's been dead for a while now. And now the charging dock works intermittently for the right bud only. Other than that, the sound is good as mentioned. The ambient and noise canceling work really well, making the music sound that much better. Overall I would purchase an older version before getting another pair of these.
Value
2
Response from Samsung USBy Social Commerce, May 6, 2024
Hello CathLabTech, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how important the battery of your device is to you. Given the stated time of owernship we have provided information about your warranty that covers a one-year period of time, and a link to the Samsung Support Team to offer assistance in any warranty claim or other options for a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect headphones!!!
on April 29, 2024
Posted by: That1chick
[This review was collected as part of a promotion.] I work construction and have to have the ambient sound over my music so I can still hear things going on around me with disruption so as to not be so hazardous . These are great for daily wear long lasting batter great touch control features amazing quality and sound with a perfect fit . They don't fall out of my ears constantly like most.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Above Average
on April 29, 2024
Posted by: TandA23
[This review was collected as part of a promotion.] These buds are resilient! I've had them for a almost a year and I work in a refinery. To say these babies have been put through a gauntlet, is tame. I have dropped them, wet them, and had metal shavings/dust stuck on to them. They still work perfectly after a small alcohol cleaning. The price is fairly reasonable so I can't complain. The touch controlsare extremelysensitive, so it's best to keep this feature off 80% of the time. Aside from that and the fact that the paint job only lasted a week, I've got no complaints! I would 110% recommend this to a friend and will in the future purchase another pair!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for the on the go.
on April 29, 2024
Posted by: VincentVonDarkness
[This review was collected as part of a promotion.] Hold a good charge, good base. The noise canceling kind of amazed me. There overall sleek design make them, quite comfortable to have in.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid, Reliable, Quiet speaker
on April 29, 2024
Posted by: Nehoran
[This review was collected as part of a promotion.] These are great buds. Bit people have told me the microphone is quiet. It's a super solid sound and amazing battery life. It connects well and has little issue outside the speaker.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Buds!
on April 29, 2024
Posted by: Gripple
[This review was collected as part of a promotion.] Great comfortable pair of earbuds. Sound clarity is superb. Would like for them to have a just little more bass thump.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good, but prefer original Galaxy Buds Pro
on April 30, 2024
Posted by: WolfHeart
[This review was collected as part of a promotion.] I like my Buds2 Pro. They're pretty comfortable to wear, even with my rook piercing, and they sound pretty good.
But honestly, I don't see them as being much better than my Buds Pro. Actually, one of my favorite features of the Buds Pro, which was the ability to use Ambient Noise when only using one bud, was removed. This feature was super helpful at work, because I can't have more than one in, and having Ambient noise turned on allowed me to still hear what was going on around me. Unfortunately, that alone drops it 2 stars for me.
Other than that, I like them.
Value
3
Response from Samsung USBy Social Commerce, May 6, 2024
Hey there WolfHeart, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear how much you are enjoying the usage of your device. While using one earbud individually it will default to the ANC sound feature. However if you would prefer to use the Ambient Sound feature you can do so by either adjusting in the Samsung Wearables App or by doing a tap and hold on your earbud until you hear the tone and the setting changes. We have shared a link to the Samsung Support Team if you have questions or this setting does not operate as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US