Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Galaxy Buds2 Pro are the best
on May 2, 2023
Posted by: Longshot26
[This review was collected as part of a promotion.] I use my Galaxy Buds2 Pro almost all day.
I listen to music on my e-bike ride into work. While I'm at work I have a single Buds2 Pro in and on ambient sound it helps me hear the guest better in the busy lobby. Voice detect is a very useful feature because if I'm listen to music and someone is talking near me it turns down my music and I can hear what the employee or customer is asking. Overall Galaxy Buds 2 Pro are so far the best ear buds I've ever owned.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent earbuds
on October 3, 2022
Posted by: Silentsten
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I got these during the pre-order and have noticed some definite improvements compared to the original Buds Pro, namely in ANC and call quality. The fit is much better and the audio sounds a bit fuller. Though one thing I got them for was the advertised ability to use the find my device feature and have it play a sound even while in the case, and while it seems to be advertised in the smartthings app, it doesn't seem to work.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bluetooth doesn't work - Can't connect
on February 12, 2023
Posted by: Yumans
from Milwaukee, WI
Expertise:Expert
It is really insane how hard is to reconnect this device to a Samsung phone. Just really poor engineering is involved. Shame for Samsung anyway.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023
Yumans, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We have linked below the Samsung Support Team who can work with you directly to troubleshoot your device and offer other options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Random disconnects
on March 18, 2024
Posted by: Makes these good again
from Illinois
Expertise:Intermediate
They recently updated these earbuds but now they disconnect automatically waaaay too often. Check for updates after 3/18/24 before you buy these just so you can see if they fixed the issue or not.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, March 21, 2024
Hi there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you get the uninterrupted listening experience you are seeking with your device. We have provided a link to an article below to help you troubleshoot this matter at your convenience. If this does not resolve this matter, we have also included a link to the Samsung Support Team for additional assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Save your money
on April 22, 2024
Posted by: Andy
from NV
Expertise:Expert
Not worth it. They don't have different bud size for the cushion, it keep falling out my ear. Nor do they make replacements if you lose a bud, you have to buy another pair. Samsung care doesn't cover you.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, April 22, 2024
Hi Andy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your buds is to your usage and enjoyment. We do include additional ear tips with the device in a small cardboard box in the original packaging placed in the same place as the charging cable. If you do happen to have a bud fall out and have trouble immediately locating it, you can also use the Samsung Wearables App to use the "Find My Buds" feature that will have the bud chirp to help you locate it with ease. This feature can be used so long as you are in range of the bud and it has battery to connect. Without knowing who you have spoken to, we have provided a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They will fall if I move or talk
on September 12, 2022
Posted by: Mark7com
i love the feel, color, design, sound quality, but they didn't come with wingtips such as buds plus so as a result they keep falling every time i talk or chew food so basically i should not move my head and jaw.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
Mark7com, thank you for your feedback regarding your new Samsung Galaxy Buds2 Pro. We would recommend looking in to the information available about how to best fit the buds so ensure the most secure fit. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Extreme bad luck I guess
on September 20, 2022
Posted by: Jeff
i got 3 pairs in a row with battery problem. all of them can only last 3 hours or so with anc on and only last 4 hours or so play time with anc off. 3 in a row!!!!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 21, 2022
Jeff, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. Please reach out to the Samsung Support Team for assistance with troubleshooting the battery life of your device. We appreciate you being a Samsung customer, and please feel free to reach out to us at any time with questions about your Samsung products. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Falls out quickly
on October 5, 2022
Posted by: Moh Amin
from New York, NY
Expertise:Expert
I bought these looks nice, great sound only problem is they fall out of my ears more than my previous Galaxy Buds live. I tired to ensure its properly fitted using the app but I can't run with these, they just fall out of my ears. My previous buds probably fell out like two times in 2 yrs i had it but the Buds pro 2 has already fell out about 20 times and only bought it in August 2022......I need back my Buds live plz
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 5, 2022
Moh Amin, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are so happy you are enjoying the sound. In addition to attempting to use the app to ensure a good fit, we also recommend trying out the different size tips that come with the buds and see if that helps as well. We appreciate you being a loyal Samsung customer, and please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
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