Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Battery defective
on April 29, 2024
Posted by: glopez
[This review was collected as part of a promotion.] They did work awesome but the battery doesn't keep a charge long anymore.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hello Glopez, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you are pleased with the overall usage and features of your device. We would be happy to help troubleshoot the battery of your device to ensure proper functionality. We have provided a link to an article to help you best understand the features and different settings that can affect the battery life. Without knowing how long your buds are lasting on a single charge, what audio profiles you are using, and how long you've owned the device, we have provided a few additional resources. If you are still within a one-year period of ownership you are still within warranty for your device, and we have linked the warranty information below. We have also provided a link to the Samsung Support Team to offer troubleshooting and warranty claim assistance. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing noise cancelling
on April 29, 2024
Posted by: RoddyinCO
[This review was collected as part of a promotion.] Love my Buds 2 Pro and have had several pairs before but these are even better. Great battery life and amazing noise cancelling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy buds 2 pro
on April 29, 2024
Posted by: Nnaji1
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 2 Pro are a solid pair of earbuds with great sound quality and features, and I use them for everything, and I work and home. While they deliver excellent audio, unfortunately, I find that they don't sit securely in my ears and tend to fall out easily.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hi there Nnaji1, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio experience and other features of your device. We would love nothing more than to help you obtain the ideal secure fit you are looking for with your buds. We have provided a link to an article to help with the best placement of the buds in yoru ear for a secure fit. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
works greats for work
on April 29, 2024
Posted by: 2dropped
[This review was collected as part of a promotion.] I bought them for work and the noise canceling works perfect for that and they are clear without having to be to loud
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds to date
on April 29, 2024
Posted by: locoluis
[This review was collected as part of a promotion.] As a daily user I can say they have improved from the previous model pro model buds. The Buds2 Pro is more comfortable and snuggly fits the ear with no discomfort or sound loss at all. The gesture sensors also got an upgrade making it easier to use the touch controls. I use these every work day for 10 hours and barely have to charge them all. The Galaxy Buds2 pro is definitely a must have!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds I've ever had
on April 29, 2024
Posted by: TH3NDofit
[This review was collected as part of a promotion.] Like best buds, I don't go anywhere without my galaxy buds. Rich sound and thumping bass, with the option of noise canceling technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The sound quality is very good
on April 29, 2024
Posted by: Forceworks
[This review was collected as part of a promotion.] I initially bought these ear buds to work out with but they wouldn't stay in my ears. They work pretty good otherwise. The sound quality is good and they hold a charge longer than other brands I've tried.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hi Forceworks, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your device is to you especially during your more intense activities such as your workouts. We have provided a great resource to help you with the fit of the device in the form of an article we have available on our website. We also recommend playing with the additional tips included with the device to help with the fit, and performing a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Buds are quite good.
on April 29, 2024
Posted by: Impacient
[This review was collected as part of a promotion.] The noise-canceling feature of these earbuds is highly customizable, allowing users to adjust the level of noise reduction based on their preferences. Whether they prefer a quieter environment or the ability to hear ambient sounds while listening to music, these earbuds provide the flexibility to tailor the audio experience to their liking without the need to remove them from their ears.
Value
4
Written by a customer while visiting Samsung US