Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Great features excellent sound quality
on April 29, 2024
Posted by: Paydrow9
[This review was collected as part of a promotion.] Love everything about the bud2 100% recommended excellent quality sound BUT the battery life is way to short longest can't get pass 4hrs without have to recharge it
Value
3
Response from Samsung USBy Social Commerce, May 1, 2024
Hello Paydrow9, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love hearing how much you are enjoying the usage of your earbuds. We have provided a link to an article to help troubleshoot the battery life of your device. You can also prolong the battery life of your device if you use the ambient sound setting rather than active noise cancellation. Lastly, we have provided a link to the Samsung Support Team if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
5
These are great
on April 29, 2024
Posted by: Kingnubs
[This review was collected as part of a promotion.] They eat are my third or fourth different amazing sound. Great product not super expensive can't go wrong
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great product
on April 29, 2024
Posted by: ymtsu100
[This review was collected as part of a promotion.] Best buds on the market. I love tem. Everyone should havev2 pair
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bit of a Shakey fit.
on April 29, 2024
Posted by: ShootinJock31
[This review was collected as part of a promotion.] Great sound, however even with options for eartips, I still had a hard time finding the right one.
Value
3
Response from Samsung USBy Social Commerce, May 1, 2024
Hey ShootinJack31, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We couldn't be happier to hear how much you are enjoying the audio quality of your device. We have provided a link to an article to help you with the placement of your earbuds for the most secure fit possible. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The sound quality is excellent.
on April 29, 2024
Posted by: Browns
[This review was collected as part of a promotion.] The sound quality is excellent. The active noise canceling works except when the noise is coming from directly behind you. The buds weight a little bit more than I would like and it's a bit too bulky. Doesn't stay in your ears when running or moving quickly i think its partially due to the weight and partially due to the design which does not have any hold to your ears themselves
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The Best Earphones for My Ears!
on April 29, 2024
Posted by: Jarrell63
[This review was collected as part of a promotion.] I have had my Buds2 Pros for roughly a year now and they are the best earphones quality and comfort wise.
My ear canals are smaller so the different branded earbuds have caused major discomfort.
The Buds2 Pro have a comforting design and great sound quality. The first time I tried them I was blown away by the clarity and bass. One thing that does happen is when doing yard work they tend to move slightly in my ears. Readjusting constantly does get tiring, but its worth it for the immersive sound!
My ear canals are smaller so the different branded earbuds have caused major discomfort.
The Buds2 Pro have a comforting design and great sound quality. The first time I tried them I was blown away by the clarity and bass. One thing that does happen is when doing yard work they tend to move slightly in my ears. Readjusting constantly does get tiring, but its worth it for the immersive sound!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
First time bud user
on April 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I've had my ear buds since February and I use this often for music, calls and watching movies. I had to change the size of the ear bud protector but the smallest one still seems not to be a perfect fit. They do still fall out my ear on occasion, but overall I like them. Sound quality is good and finding them are easy with the app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good sound
on April 29, 2024
Posted by: VanMan
[This review was collected as part of a promotion.] These Buds2 Pro have a nice sound. Better than the old Buds2 that these replaced.
Value
5
Written by a customer while visiting Samsung US