Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Kelly
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
I hear a static sound while using these. Almost like electrical wires shorting out. It's not a battery issue. Not a phone issue. Only happens when the earbuds are in use
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, April 29, 2024
Hello Kelly, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how disruptive it can be to have the experience with static you mention. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also provided a link to the Samsung Support Team if this article does not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung earbuds pro's
on April 29, 2024
Posted by: Samsunggang
[This review was collected as part of a promotion.] Great sound quality. I use them for work and I don't hear background noise. Best earbuds ever!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pro's and Con's difference between bud's 2
on April 29, 2024
Posted by: Tarrah
I Have had these now since the Samsung S24 came out and I will say I love my Buds 2 better.
Things I dont like,
They do not fit in my ear very well. I have tried all the different ways to do it and put different sizes in.
To me sound is better in the buds 2 because the can fit better in my ear. And it cancels everything out around me. I still hear things going on in the back ground. I have tried many different settings with the same results. Biggest con they hurt my ear it takes time to get use to them but that was a big turn off.
Pros,
I love the charge on them to me they last a long time. I don't use them a whole lot so I can so a week or 2 without charging them using them. Using them for a few day on the weekends.
I like that when I take them out of the case most of the time they will turn straight on to my phone. But there has been a bunch of times with both I have had to turn my Bluetooth on and off to get it to connect.
You can go live on TikTok and talk with these and it will cut out the background. I don't think it does that with the buds 2.
If you have a case for the buds 2 if will work with the buds pro so, you don't have to worry about getting a new case unless you want too.
I do love the feel of these and they are not the normal hard plastic. And since the new update my Buds 2 doesn't seem to cut out the noise like it use to. But I hope this helped
Things I dont like,
They do not fit in my ear very well. I have tried all the different ways to do it and put different sizes in.
To me sound is better in the buds 2 because the can fit better in my ear. And it cancels everything out around me. I still hear things going on in the back ground. I have tried many different settings with the same results. Biggest con they hurt my ear it takes time to get use to them but that was a big turn off.
Pros,
I love the charge on them to me they last a long time. I don't use them a whole lot so I can so a week or 2 without charging them using them. Using them for a few day on the weekends.
I like that when I take them out of the case most of the time they will turn straight on to my phone. But there has been a bunch of times with both I have had to turn my Bluetooth on and off to get it to connect.
You can go live on TikTok and talk with these and it will cut out the background. I don't think it does that with the buds 2.
If you have a case for the buds 2 if will work with the buds pro so, you don't have to worry about getting a new case unless you want too.
I do love the feel of these and they are not the normal hard plastic. And since the new update my Buds 2 doesn't seem to cut out the noise like it use to. But I hope this helped
Response from Samsung USBy Social Commerce, April 29, 2024
Hi Tarrah, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the battery life and background noise cancellation for your social media needs. We have provided a linnk to an article that will help you get the best and most comfortable fit possible with your device. We have also included a link to the Samsung Support Team if you have any additional questions or continue to have difficulty finding the most comfortable fit with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Buds 2 Pro the best Samsung headphones
on April 29, 2024
Posted by: RyugLD
[This review was collected as part of a promotion.] I really love the product, they should continue making more high quality headphones like these.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds2 Pro
on April 29, 2024
Posted by: Samsunglove1023
[This review was collected as part of a promotion.] Love the call and sound quality with this product. And they fit great! I can wear them for hours and still have a wonderful experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buds worked great at first
on April 29, 2024
Posted by: airhead937
[This review was collected as part of a promotion.] Buds worked great at first but now won't connect. And when they do work you can barley hear them
Value
2
Response from Samsung USBy Social Commerce, April 29, 2024
Hey there Airhead937, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear how much you initially enjoyed the usage of your device and we would be happy to help in any way we can to help restore the original features you loved. We have provided a few articles to help with both the connection and volume of your device. We have also included a link to the Samsung Support Team if you have additional ques5tions or these resources do not help resolve these matters. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on April 29, 2024
Posted by: Selo59
[This review was collected as part of a promotion.] I use this device everyday at work for music and to receive calls while I work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Earbuds
on April 29, 2024
Posted by: SquashingBudz
[This review was collected as part of a promotion.] Comfortable for extended wear. Good noise cancellation. Use daily for work. I find them more stylish than airpods.
Value
5
Written by a customer while visiting Samsung US