Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Products are good
on February 17, 2024
Posted by: Ct2shop
[This review was collected as part of a promotion.] have good future need improve on the mic. Some people don't hear you well
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love new buds
on February 17, 2024
Posted by: Batman0922
[This review was collected as part of a promotion.] I use my buds everyday. Works great when walking and anywhere you want to hear with no outside disturbance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy Buds work great
on February 17, 2024
Posted by: OZRTCH
[This review was collected as part of a promotion.] I use them for work and to excercise and they are perfect and comfortable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Won't fit in my ears
on February 19, 2024
Posted by: Inge06
[This review was collected as part of a promotion.] They do have a good quality of sound and noise cancelation but after some timeof utilization they woud fall off my ears no matter the size of the pad that I'm using.
Value
3
Response from Samsung USBy Social Commerce, February 21, 2024
Hi there Inge06, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with the audio quality and the features of your device. We understand how important the overall fit of your device is as well to your continued enjoyment and usage. We have provided a link to an article to help ensure the optimal placement of the buds in your ears for the security of your device. You can also use the Samsung Wearables App to perform a fit test while you are wearing the buds. Lastly, we have provided a link to the Samsung Support Team if you have questions or are still seeking the perfect fit for your buds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound quality, features, and good size
on February 21, 2024
Posted by: NeedsMoreRain
[This review was collected as part of a promotion.] I use the buds 2 pro both for making calls and watching videos online, and the sound quality is excellent. The active noise cancellation works decently well for scenarios such as walking on a sidewalk with regular traffic. Samsung has created a great combination of fit and comfort - their size allows them to fit comfortably in the ears yet they don't loosen in the ears - I have consistently been able to wear them for more than 6 hours at a time without them coming loose in the ear. All in all, a really solid paid of buds that works even better if you own a Samsung phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Buds2 Pro, Enjoying music/voice clarity
on February 21, 2024
Posted by: Windshadow
[This review was collected as part of a promotion.] Bought my Galaxy Buds 2 Pro in Sept of 2023. I have APD, It gives me trouble focusing out music or a phone call from all the sounds I hear around me. Using the buds, I can clearly focus on the 1 sound and enjoy it without interference. Unfortunately because of this I rarely use and cannot appreciate the ambient sound setting these buds have. I also find them so comfortable, I forget I have them on. Which is suprising because my ears are also over sensative, they are sore and hurting when wearing something that touches the cartledge or covers them a short time. I upgraded to these from the Galaxy buds+. Samsung upgraded the sound quality and gave these a lot longer play time! My lavender buds and case cover are smooth to touch and won't easily to slide or knock off a smooth surface. Buds are magnetically held inside the case and the lid securely snaps magnetically closed. These are really easy to clean, and removing/ swapping out the ear-tips is very easy. These were exceptionally easy to register/ pair with both of my Samsung phones,. My Galaxy Note20 and newer S23 Ultra. The Galaxy app has a better range of settings and choices to adjust the buds for Galaxy phones, but also has a location finder, I used one time, when I left them on the table at a restaurant. Taking time to look for them, they would not have been found. What a stress saver! All in all I have used 3 Galaxy wireless buds, Galaxy's 1st buds, Galaxy buds+ and the Best buds i've owned yet, Buds 2 Pro!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but can be better
on February 22, 2024
Posted by: Thelegend
[This review was collected as part of a promotion.] I think the buds 2 pro are very good but the noise canceling could be better. Also I think there should be custom software features like an ai assistant in your ear (like Tony stark's jarvis)
Value
3
Response from Samsung USBy Social Commerce, February 23, 2024
Hi there Thelegend, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the features and functionality of your device. We have provided a link to an article to help with the ANC feature of your device. If you are looking for a digital assistant, with the use of the Samsung Wearables App you can use Bixby and with the use of "Hi, Bixby" you can access this feature. We have provided a link to the full device manual if you would like to explore this option. We have also included a link to the Samsung Support Team if you have questions or any aspect of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable, Small, Compact, Slick Modern Design!
on February 22, 2024
Posted by: Spinogal
[This review was collected as part of a promotion.] I use my buds almost everyday with everything, I absolutely have to have music in my life. Love the seamless connection with my S23 Ultra. I wear them at work, in the vehicle, and alot at home as well!
Value
5
Written by a customer while visiting Samsung US