Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Great features. Needs more bass.
on February 14, 2024
Posted by: WaukeganNerd
[This review was collected as part of a promotion.] Use them on my pc when gaming, use them with my phone when working out and working. The sound is not as great as the buds +. The bass is off.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
buds 2 pro
on February 14, 2024
Posted by: OgSammyFan
[This review was collected as part of a promotion.] ive been having trouble to sleep for so long and ive been using these buds to help me sleep and they work so beautiful that i started using they almost all day i love that u can have the ANC on and once u start talking ambient mode turns on i swear some of the best headphones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!! Love it
on February 15, 2024
Posted by: Nabz23
[This review was collected as part of a promotion.] It's the perfect audio device for me. Long battery life, awesome quality sound, ergonomics and its a beautiful looking buds. Loved it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Quality Ever
on February 15, 2024
Posted by: EJV2024
[This review was collected as part of a promotion.] I love it. I love the noise cancellation and the precision with which it delivers the sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound, frustrating bugs
on February 15, 2024
Posted by: LOVINGTHEBUDZ
[This review was collected as part of a promotion.] Mostly a design issue, the external mics and sensors are difficult to keep clean. The external hole is too small and can get jammed easily, but because it's so small it's difficult to clean. Would've been great to add some kind of covering to prevent issues with clogging. Sound is wonderful as long as it doesn't have that issue though. Would love to see better battery life and true multipoint but they're certainly one of the best options - especially if you have a galaxy phone/tv/tablet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just Amazing
on February 15, 2024
Posted by: Samsung2469
[This review was collected as part of a promotion.] I've honestly always felt that brand name earbuds were hyped up. But everything else in my mobile world is Samsung, so I decided to give it a try! They are amazing! I love the auto connect to everything, the 360 and ambient to actual noise canceling. I love it so much. I'm going to get them for my whole family!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
New Price Same Experience
on February 15, 2024
Posted by: MsSamsungFan
[This review was collected as part of a promotion.] I reqlly wanted to love these but it was just not the case. These buds had the same bids as it predecessor. The biggest issue is that the buds design prevent them from comfortably staying in your ears no matter which soft tips you use. The second is the accidental touch feature does not stay on. If Ive enable block touches and an earbud has begun coming out of me ear and I touch it to readjust or place back in the ear, the touch has reactivated itself resulting in the music changing or the call being disconnected. I can sincerely say that I took a loss in purchasing these to only have to sell them for less than I purchased them for. Serious design flaw
Value
1
Response from Samsung USBy Social Commerce, February 16, 2024
Hello MsSamsungFan, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit and features of your device are to ensure you have a pleasant experience on a daily basis. We have provided a link to an article to help ensure you have the optimal placement in your ear to ensure the security of the fit. You can also perform a fit test while wearing the buds and connected to the Samsung Wearables App. We have also included a link to the full device manual to help with the touch settings. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or any aspect of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Small but ideal for the ear
on February 15, 2024
Posted by: Edtech
[This review was collected as part of a promotion.] I use them for walks or while.im.working out side. Absolutely no problems with it
Value
5
Written by a customer while visiting Samsung US