Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great choice for exercise, work, or play
on February 5, 2024
Posted by: Sha226
[This review was collected as part of a promotion.] The galaxy buds2 pro prove to be a versatile companion for various daily activities. Their ergonomic design and secure fit make them excellent for exercise, staying in place even during rigorous workouts. The sweat-resistant feature ensures durability, catering to fitness enthusiasts who engage in intense activities.
For casual listening, these headphones deliver impressive audio quality, providing a well-balanced sound profile with clear highs and deep lows. The wireless connectivity ensures freedom of movement, allows me to enjoy my favorite music or podcasts without the hassle of tangled wires.
When it comes to making phone calls, the headphones boast a reliable built-in microphone and noise-canceling technology, ensuring crisp and clear communication. This feature is particularly valuable as I need to stay connected while on the go, providing a seamless transition from entertainment to communication.
The touch-sensitive controls on the headphones enhance the experience, allowing for easy navigation between tracks, adjusting volume, and answering calls with a simple touch. The long battery life further contributes to their practicality, ensuring extended use without the need for frequent recharging.
The buds2 pro excel in versatility, making them an ideal choice for those seeking a multi-functional audio solution. Whether you're hitting the gym, enjoying your favorite tunes, or staying connected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality sound, good noise canceling.
on February 5, 2024
Posted by: Ohio48
[This review was collected as part of a promotion.] I usually put these in at night or when out in public. Occasionally for private phone calls. They have added features like spacial audio, although its a little wierd for me. You get like 4 hours, lunch time charge, 4 more hours with constant podcast listening.
I dont usually use the wireless charging- but it's a nice if the plug ever breaks - everything has a usage limit, even usb type c.
Tap features do get activated if I adjust the fit, but that's how it works. Easy enough to tap it one more time but it's a complaint.
Now I will compliment the ear buds for surviving a full wash and dry cycle. The case however did not survive. But that is an impressive amount of water resistance. There is a small noise that comes from the right one when you put them in but it goes away. I put them in a cheap case on my keychain now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my Buds
on February 5, 2024
Posted by: L8forlife
[This review was collected as part of a promotion.] I use my buds for phone calls, music, and zoom/teams meetings and I love them!! They work great! The sound quality is wonderful. My only complaint is that they pickup a lot of background noise in a loud room or office when on a phone call hence the 4 stars instead of 5. But overall I'm very happy with them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best galaxy buds ever!!!!
on February 5, 2024
Posted by: Shaboo
[This review was collected as part of a promotion.] I had the galaxy buds 2 pro for over 5 months, I really enjoy the ear buds. They fit snuggly in my ears , have great sound quality and have amazing features. These galaxy buds help me get through the day with the anc and when need to wind down they seemly connect to my galaxy tab. Overall they're great ear buds and my favorite galaxy buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I love these earbuds. I absolutely love them....
on February 5, 2024
Posted by: JustJohnny
[This review was collected as part of a promotion.] I use my earbuds on a daily basis for listening to music, making calls, listening to podcasts, and use the active noise cancelling when I need to shut out the world and think. They really should be 5 ⭐, and ina perfect world would be. The only complaint I have is that I have had to replace them 6 times now. One of the buds always stops working within 6 months. Every time. Beyond fail.
It's so unfortunate that there's a hardware issue. The sound that I get when both buds are working is incredible. I have tried at least 10 other makers and no one can come close to Samsung for the quality of sound.
Value
3
Response from Samsung USBy Social Commerce, February 8, 2024
Hello JustJohnny, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We couldn't be happier to hear how much you love the immersive sound and features of this device. We have provided a few links to articles about ensuring your buds are clean and clear form debris as well as troubleshooting any diminishing sound or other difficulties with the audio quality. We have also included a link to the Samsung Support Team if you have additional questions or these articles do not help resolve these frustrations. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds but short battery life
on February 5, 2024
Posted by: Orod26
[This review was collected as part of a promotion.] I really like the earbuds but if the battery would last longer I would put 5 starts
Value
4
Response from Samsung USBy R&R Team, December 19, 2024
Hi Orod26! Thank you for your feedback! We appreciate your thoughts on the Galaxy Buds2 Pro and are thrilled to hear that you're enjoying them. We understand how important battery life is and are continuously working to enhance our products. The Galaxy Buds2 Pro provides up to 8 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To help conserve battery power when needed, we recommend keeping the earbuds in the charging case with the cover closed when not in use, and adjusting your notification settings in the Galaxy Wearable app on your connected phone. If you're using iOS, you can modify the settings in the Galaxy Buds app. Thank you for your input as we strive to meet our customers' needs! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound and features
on February 5, 2024
Posted by: Luisss
[This review was collected as part of a promotion.] My only two complaints are battery life. I get about 4 hours of battery life with ambient noise and voice detect on. And the square design of the case often has me trying to open it from the wrong side, especially if I'm distracted or it's dark. Besides that these are great, they sound really good and have great features. Would recommend.
Value
4
Response from Samsung USBy R&R Team, December 17, 2024
Thank you for sharing your feedback on the Galaxy Buds2 Pro, Luis We appreciate your insights regarding battery life and the design of the case. The Galaxy Buds2 Pro is designed for an immersive audio experience with premium sound quality, thanks to features like 24-bit audio and active noise cancellation. To maximize the battery life of your earbuds, it's important to use them wisely. These earbuds can provide up to 8 hours of playback on a single charge, and the charging case offers an additional 28 hours. However, there are steps you can take to ensure they last longer when you need them most. First, always store your earbuds in the charging case with the cover closed when they're not in use. This helps preserve their charge. Additionally, you can tweak the notification settings in the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app for iOS users. Making these small adjustments can lead to a significant increase in battery conservation. We're also continuously working to enhance user experience, and your comments about the case design are very much appreciated. We’re glad to hear that you enjoy the features, and we appreciate your recommendation! If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sound
on February 5, 2024
Posted by: London
[This review was collected as part of a promotion.] I love these buds. The sound quality is awesome and the range is even better!
Value
5
Written by a customer while visiting Samsung US