Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2 out of 5
2
What battery life?
on September 2, 2022
Posted by: Eb Knows
i had the original galaxy pro earbuds and the fit was awful. when i ordered the galaxy pro 2 earbuds i did it with anticipation that the fit for my ears would be better. it is a huge improvement. however, the battery life is just plain awful. i charge my case and battery to 100% everyday. when i talk they only last 45 min or.less until i get the message that they are at 15%. i have power saving feature on my galaxy ultra 21, i don't know if it is also available on the earbuds. samsung needs the original pro battery life with the galaxy pro 2 fit. then the earbuds will be close to perfection
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 6, 2022
Eb Knows, thank you for your feedback regarding you new Samsung Galaxy Buds2 Pro. We’ve included a link from our website to some information about the battery life of the whole Samsung Buds line of products. Otherwise, please feel free to reach out to the Samsung Support Team for assistance with troubleshooting the battery of your new Samsung Galaxy Buds2 Pro. Thank you for being a Samsung customer. –Elizabeth
Samsung Galaxy Buds Battery
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
One caveat
on February 20, 2023
Posted by: Albodes12
[This review was collected as part of a promotion.] Great features and sound. Unfortunately ,despite trying all sizes of bud tips, they won't stay in my ears 😪
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 23, 2023
Albodes12, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We recommend trying a fit test next. While using the buds, in the Samsung Wearables App you can perform a fit test which can recommend adjustments. If this still does not help with your difficulty, the Samsung Support Team, linked below, can offer further assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Magic buds
on June 1, 2023
Posted by: Slim223
[This review was collected as part of a promotion.] I use my Buds Pro 2 every time I use for taking calls, listing to music even social media.
My bud's Pro 2 has so many features that make it perfect my favorite is voice detection as it automatically lowers the volume as you are speaking to someone as you remain discreetly listening to your music.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Leaky Ears
on November 9, 2022
Posted by: Chubbz505
from New Mexico
Expertise:Intermediate
I bought these ear buds when they came out. I stopped using them after the fact it made my ears ache and cause them to discharge fluid. I waited a month to see if to try them again but the same thing happened. It also happened when i bought the first Pro Buds. wish i could send them back.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 10, 2022
Chubbz505, thank you for your feedback on the Samsung Galaxy Buds2 Pro. Without knowing how long you’ve owned the device it’s hard to say, but we would recommend reaching out to the Samsung Support Team about options for a resolution. We appreciate you being a Samsung customer, please feel free to reach out to us with any further feedback or questions about your Samsung products. –Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible!!!
on March 1, 2023
Posted by: Tricey
Do not buy these. They are the most uncomfortable ear buds I've ever had. They hurt after being in your ear for about 5 minutes. They fall out. They are not made for people with average size ears. The bud piece is way too big for average ears. The sound is low. I am throwing them in the trash because that is where they belong!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 2, 2023
Tricey, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you haven't done so already, this device does come with additional silicone tips in other sizes to help you get the best fit for your ears. If you have ensured they are clean and that is not the reason for the volume being low, we have included a link to the Samsung Support Team who can assist you with additioanl troubleshooting tips. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good for music but not for calls
on November 15, 2023
Posted by: Songsdad
[This review was collected as part of a promotion.] When listening to music the quality is good. When used for calls often the person I am speaking to is distracted by the background noise the bud 2 pro pickup.
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 1, 2023
Hey there Songsdad, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are loving the sound for your music, and we would be thrilled to help you troubleshoot the audio with your calls. We have provided both the full device manual and the Samsung Support Team. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great ear buds
on October 20, 2022
Posted by: AndrewJoseph88
from Seattle, Wa
Expertise:Expert
Bought these since my Samsung Galaxy S 22 needed wireless headphones phones. They did not disappoint! Great for use while running, going to the gym, office wear or out and about.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The earbuds that almost ticks all the boxes
on September 14, 2022
Posted by: FadedAir
from Chesterton Indiana
i bought these a month ago for preorder as last year i lost my original pros the old pros left my ears hurting after having the earbuds in for extended periods of time and always had issues wearing them, these feel really good in your ears and are very light but personally i feel like the original pros sounded better and more punchy with the base. i would still buy these over the old ones as the shiny ends of the old pros always left fingerprints and just didn't look that good nor fit in the case that well but the anc is a bit better with these. these are loud my phone tracking 95db-100db max. these look better with a little better anc, fit in my ears with absolutely no problems but sound almost the same so if you want these for sound i would hold for the next generation next year!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
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