Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Not for me.
on February 5, 2024
Posted by: Meladori40
[This review was collected as part of a promotion.] So I've had many versions of the buds. I currently have the buds pro 2 and just like previous versions of buds my left bud has a ton of issues connecting or sometimes randomly disconnects. Also not sure if its just me but no matter what size ear rubber I use these fall out by moving or chewing anything.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Hello Meladori40, thank you for sharing your feedback on the Samsung Galaxy Buds2 Pro. We would be more than happy to help you with the fit of your device and help you obtain the uninterrupted listening experience. We have provided links below to assist you in troubleshooting at your convenience. If you would like additional assistance or these articles do not resolve these difficulties, we have also provided a link to the Samsung Support Team. Thank you for being a Samsung customer. -Elizabeth
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Useful features and really comfortable
on February 5, 2024
Posted by: SamsungStan
[This review was collected as part of a promotion.] I use my earbuds almost on a daily basis. Between work, commuting, and the gym, these buds are my essential items.
They sit comfortably in my ear, so having them in for hours at a time is not a deal breaker.
I love the noise cancelation feature the most. It really makes me immerse in whatever it is I'm listening to. It has a cool feature that reduces your audio when it catches you talking, as to make in person conversation just as easy without removing them.
On a full battery charge, my buds can play up to 4 hours, nonstop. It's also great that you can charge them either wireless or through USB type C. When options are low, I just place them on top of my phone and charge it then.
Overall, love the earbuds. I had already tried the first edition and the second is just better.
They sit comfortably in my ear, so having them in for hours at a time is not a deal breaker.
I love the noise cancelation feature the most. It really makes me immerse in whatever it is I'm listening to. It has a cool feature that reduces your audio when it catches you talking, as to make in person conversation just as easy without removing them.
On a full battery charge, my buds can play up to 4 hours, nonstop. It's also great that you can charge them either wireless or through USB type C. When options are low, I just place them on top of my phone and charge it then.
Overall, love the earbuds. I had already tried the first edition and the second is just better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good audio quality
on February 5, 2024
Posted by: Drakos2046
[This review was collected as part of a promotion.] I use my Galaxy Buds 2 Pro every where. I've had them for a little over 4 months and am very happy I bought them. They're the best headhones I have ever bought and would quickly buy them again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love them. With good sound quality but..
on February 5, 2024
Posted by: JLDawson
[This review was collected as part of a promotion.] I've had these for a few months I like them a lot the audio quality is way better than my old ones. They just don't stay in my ears very well I've tried all the replacement buds it came with but it doesn't seem to help. I just have to adjust them every so often which I don't mind.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds!
on February 5, 2024
Posted by: MeharB
[This review was collected as part of a promotion.] The buds 2 Pro are great! The built in EQ is good and and the sound quality is super good! They don't disconnect from any Samsung device but I do have some complaints.
1st complaint : Battry life! I use them at school and at the end of the day the case is at 40%.
2nd conplaint: The ear buds fall out easily. I lost one of them and I tried to use Samsungs Find my feature but it wouldn't
work
1st complaint : Battry life! I use them at school and at the end of the day the case is at 40%.
2nd conplaint: The ear buds fall out easily. I lost one of them and I tried to use Samsungs Find my feature but it wouldn't
work
Other then that, great earbuds!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Buds 2 Pro
on February 5, 2024
Posted by: Dragonborn117
[This review was collected as part of a promotion.] I love my buds! I use them all the time and I can't leave the house without them. I like the subtle sleek design in my ear ans how small they are in my pocket! I barely feel them! The sound quality is great and I love how they are so easy compatible with my Galxay phone. I also love the purple color!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy Bud 2 Pro Reviews
on February 5, 2024
Posted by: Darthtyrex
[This review was collected as part of a promotion.] I use the Samsung Galaxy Bud 2 Pros in tandem with my Galaxy S22+. I primarily use the pair of buds in order to listen to music, and to make phone calls with my friends. The quality of sound when it comes to listening to music is enjoyable, it's louder and has a fuller bass especially when compared to previous generations of the Galaxy Buds. The ability to hear your surroundings while using the buds is very helpful for listening to music and making phone calls as you can still communicate with the others around you. The only disappointing aspect of the Galaxy Bud 2 Pros is that they lack the same comfort that previous models had. These buds are shaped differently in an odd way that doesn't quite fit into many peoples ears, including myself. The fit is just ever so slightly off, which means whenever I try to go running with them in, or if I try eating with them in they don't stay in place. A next step in the generation of Galaxy Buds would need some more comfortable designs as the Bud 2 Pros are not quite as comfortable or snug as the Galaxy Bud Lives, the Galaxy Buds 2, or even the original Galaxy Buds. Aside from that, everything is up to standard with what I would expect from a quality brand such as Samsung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best wireless buds I've ever owned!
on February 5, 2024
Posted by: Nidovel
[This review was collected as part of a promotion.] I use these to work out at the gym and they never fall out. The sound is really good for my standards. I'm not audiophile but it really fits my sound desires.
The noise cancelation on them are fantastic. I don't like hearing conversations or the gyms music and these do a great job of drowning out those noises while I work out.
Value
5
Written by a customer while visiting Samsung US