Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Overall good product
on February 3, 2024
Posted by: AGalaxylover23
[This review was collected as part of a promotion.] The seamless connection could use work when trying to use only one bud I have noticed that the left buds takes far longer to connect to my device than the right one does. The sound quality it good but seems lower when swapping from a video to a phone call or visa versa. Touch for the buds overall is great. The buds fit comfortably in ears without feeling heavy or irritating I find that they are in my ears at all times but are not noticeable battery life could use some attention using one at a time I can normally make the whole day but the only last for around 3-4 hours at a time.
Value
4
Response from Samsung USBy R&R Team, December 16, 2024
Hi AGalaxylover23. Thank you for taking the time to share your thoughts on the Galaxy Buds2 Pro! We appreciate your detailed feedback. We’re glad to hear that you find the sound quality good and that the touch controls work well for you. We acknowledge your concerns about the connection speed when using one bud and the battery life. To address these issues, please ensure that your buds are updated to the latest software version. You can do this by opening the "Galaxy Wearable" app on your phone, connecting your Buds, going to "Earbuds settings," selecting "Earbuds software update," and choosing "Download and install." Make sure your phone is connected to Wi-Fi during this process. We value your input as we continuously strive to improve our products. To help conserve battery power, remember to store your earbuds in the charging case with the cover closed when not in use, and adjust notification settings in the Galaxy Wearable app on your phone or in the Galaxy Buds app if you’re using iOS. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The proactive noise canceling when I talk is great
on February 3, 2024
Posted by: RIGMACBO
[This review was collected as part of a promotion.] I often use my device at work, as well as when I'm training or preparing for competitions. They work great and fit comfortably in when I'm doing activities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a excelent product to me.
on February 3, 2024
Posted by: Luz27530
[This review was collected as part of a promotion.] The sound have a good quality. I would like the next generation extend the battery life for more hours. I love Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprising Great!
on February 3, 2024
Posted by: Overlord
[This review was collected as part of a promotion.] I was not sure I would like them. I bought them for my workouts and assumed they would fall out or be uncomfortable. I have been using them for over a week now and really putting them to task and honestly haven't been this Satisfied with ear phones in forever. Sound Quality is what you expect from a brand like Samsung, Overall Quality is also Great. I ended up buying an aftermarket protector case and it wireless charging is no issue for them. Easy 5 Star product as it does everything it should and it does it well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great, once you get used to them.
on February 3, 2024
Posted by: SamsungEverthing
[This review was collected as part of a promotion.] At first I they hurt after wearing them for more than an hour but after a couple months they have been great!!
Value
4
Response from Samsung USBy R&R Team, December 31, 2024
Thank you for your feedback on the Galaxy Buds2 Pro! We're glad to see that you’re enjoying them now. Our team designed these earbuds with comfort in mind, and it’s great to know that they’ve become a perfect fit for you! With features like advanced noise cancellation and crystal-clear sound quality, we hope you continue to enjoy an immersive listening experience. If you have any other thoughts or questions, feel free to share them with us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Mental & Physical Health Booster
on February 3, 2024
Posted by: MeowsMerrily
[This review was collected as part of a promotion.] My lavender lovelies are a priority in my daily life. With a cocktail of adhd, autism, anxiety, depression, & sinus tachycardia, my purple powermuffins enhance the quality of my life. I work hard & need to rest well. Balance is key. My Buds2 Pros are my reliable companion for: • drowning out overstimulating crowds, • delighting in an audiobook, • youtube engagement during mundane chores, • video chatting with a beloved friend, • watching videos of my dear cat when I'm missing her, and • falling asleep to healing solfeggio & binaural beats. My Buds are my reliable buddies ready to accomodate my daily unique life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Faster connection and clarity
on February 4, 2024
Posted by: Debz333
[This review was collected as part of a promotion.] I use my buds for all phone calls. Work and personal. The clarity of the voice on the other end is great. Wondering if you could develop the technology to eliminate background noise on the other end. I have issues with others speakers or buds picking up noise and it winds up being much louder than their voice. I know they need to adjust their settings but it would be great to shut down that noise on my end!! Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Ear Buds
on February 3, 2024
Posted by: Maximum1209
[This review was collected as part of a promotion.] I havent used actual buds in a while, but these are excellent to me. I would compare them to my PS4 turtle beach 700 earphones. Those are used for gaming and every sound counts, from the footsteps to the explosions. They are of higher end in terms of price, but carry an excellent quality. Excellent bass and superb treble quality. 10/10
Value
5
Written by a customer while visiting Samsung US