Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Amazing sound: not the greatest fitment
on February 1, 2024
Posted by: MageMeeri
[This review was collected as part of a promotion.] I absolutely love how they sound, they trump the airpods pro in almost every way sound wise. The only thing i dont like about the headphoens are their fitment, they dont stay in my ears or any of my friend's ears for long.
Value
4
Response from Samsung USBy R&R Team, December 31, 2024
Hey MageMeeri. Thanks for sharing your candid feedback with us! We're thrilled to hear that you love the sound quality of the Galaxy Buds2 Pro. With features like immersive 360 Audio and advanced Active Noise Cancellation, they truly deliver a premium listening experience. While we understand that comfort and fit are essential, the Galaxy Buds2 Pro comes with customizable tips and an ergonomic design to help create a secure fit for a variety of ear shapes. We encourage you to try out the different sized tips to find the best fit. We're always looking to improve, and your input is invaluable to us! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Listening in the galaxy.
on February 1, 2024
Posted by: Listen2everyday
[This review was collected as part of a promotion.] It has been a life time achievement on calls and music all day long from these little sweet melodies stuck in my ears.
Soundproof is excellent and the mic is very accurate it never misses a breath hence I rate these 5 out of 5 .
Charging got a lot more easier with the feature of wireless sharing if you happen to be away from a power source the phone and case can stick together and exchange the power of life.
Soundproof is excellent and the mic is very accurate it never misses a breath hence I rate these 5 out of 5 .
Charging got a lot more easier with the feature of wireless sharing if you happen to be away from a power source the phone and case can stick together and exchange the power of life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Buds
on February 2, 2024
Posted by: Bootsielohan
[This review was collected as part of a promotion.] I am completely in love with my pro buds. I use them everyday at work and home. I work in a warehouse and it's an extremely noisy environment. The surround sound provides such an exceptional listening experience, so much so that once I put my headphones in, it's like everything and everyone disappears. The noise cancelation feature is the best quality to me. Whether I'm watching movies or listening to music, the sound quality is top tier. The ease of use and control I have makes the buds an added bonus. They fit my ears perfectly and I love that I'm able to control the volume, pause my music or show, and answer calls just with a simple tap. I never leave home without them. They sync with my phone and watch, so I can use them either way. These buds are a great investment and I appreciate the make and durability. These Galaxy Buds2 Pro are a must have!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features very durable
on February 2, 2024
Posted by: Samsungdabam
[This review was collected as part of a promotion.] Samsung pros 2 help me concentrate with the noise cancelation and providing the best experience. Working out with the buds has improved my work out activities
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery last SO LONG
on February 2, 2024
Posted by: JBLongDrive
[This review was collected as part of a promotion.] I LOVE my buds. They are fantastic for both gaming and watching movies. Also have a great range from primary device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on February 2, 2024
Posted by: BudStud
[This review was collected as part of a promotion.] I use my Bud2 Pro with multiple devices, my personal Samsung galaxy, work iPhone and Surface Laptop.
Efforless transition, solid soun quality, effective Noice cancelation and decent fit / comfort.
I'd like to see some design improvements with wide range of colors on option.
Efforless transition, solid soun quality, effective Noice cancelation and decent fit / comfort.
I'd like to see some design improvements with wide range of colors on option.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hey BudStud. Thank you for your feedback! We're glad to hear that you're enjoying the Buds2 Pro and that it works well across all your devices. Your comments about sound quality, noise cancellation, and comfort are greatly appreciated. We also appreciate your suggestion for design improvements and a wider color range. Your insights help us provide you with constant improvements. If you have any further insights or questions, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Good sound.
on February 3, 2024
Posted by: MrsWolfSkat
[This review was collected as part of a promotion.] Sound was superb but the battery life was not good at all. And every now and then they would echo and I could hear myself talk and that was super annoying but when they worked they was great. They did occasionally hurt my ears but I have really small ear holes and it's hard to find a pair of buds that don't hurt them.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your experience with the Galaxy Buds2 Pro. The Galaxy Buds2 Pro provides up to 8 hours of playback time per charge, which can be extended to a total of up to 30 hours with a fully charged case. It's great to hear that you found the sound quality superb! It might be worth exploring different earbud tips, as they can often provide a more comfortable fit, especially for smaller ear holes. Sometimes, changing the bud tips can make a significant difference in comfort and sound isolation. While it's unfortunate that they occasionally hurt your ears, we hope you can find the right fit to enhance your experience. When everything works seamlessly, they can truly elevate your listening time! Additionally, to conserve battery life and ensure the earbuds last longer when you need them, remember to keep them in the charging case with the cover closed when not in use, and adjust notification settings using the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you’re on iOS. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great Headphones, Sound Quality is outstanding
on February 3, 2024
Posted by: Outofthisgalaxy23
[This review was collected as part of a promotion.] I use these headphones for several different occasions. Stimming from conference calls to podcast to Jamie l. To my favorite music when doing conference calls, I can hear Clearly. I'm heard clearly and background. Noise seems to be placed out creating nicely. When listening to music, bass notes are good. noise Canceling is great. I am able to walk through downtown Kansas City and it'll block out a lot of the noise which is fantastic.
Head tracking is a fun feature. These are comfortable and in my opinion a great upgrade of the previous pro buds. Can't recommend enough.⁷
Head tracking is a fun feature. These are comfortable and in my opinion a great upgrade of the previous pro buds. Can't recommend enough.⁷
Value
5
Written by a customer while visiting Samsung US