Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2
Fall out Easily
on January 20, 2024
Posted by: Artis
from NC
I liked the galaxy buds+ better. These fall out of my ears way too easily. Even with the changes to the little ear pieces. It's been awful trying to use these in the gym.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, January 22, 2024
Hello Artis, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the overall fit of your buds is to your continued usage and enjoyment. If you haven't done so already, you can perform a fit test while wearing the buds in the Samsung Wearables App. We have also included a link to an article to help ensure the placement of your buds is in the optimal position in your ear for security. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Lots of features to set up
on January 31, 2024
Posted by: Jojo34
[This review was collected as part of a promotion.] There are multiple features to setup on my buds thru my phone. Since I have all Samsung products, watch, phone, and buds, I utilize both my phone & watch to use all the features the bud comes with thru the app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features like noise canceling.
on January 31, 2024
Posted by: Myearbuds
[This review was collected as part of a promotion.] Listening to music and watching videos. Sometimes I use them to block the surrounding noises.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade from Pro 1's
on January 31, 2024
Posted by: itspancha
[This review was collected as part of a promotion.] Had been using my Buds Pro for quite a while and recently traded them in for these, and what a difference in sound and comfort! Love them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hearing impaired friendly
on January 31, 2024
Posted by: HardOfHearingHank
[This review was collected as part of a promotion.] As a lifetime hearing aid user, with moderate hearing loss - I found it difficult to get / use audio devices.
This was the 1st one that had me excited again. Being able to use these in "advanced ambient" mode meant, that I had a significant boost in hearing capability while having audio streamed into my ears. No more having to remove/ put on my hearing aids. A simple long press on my buds, or even the voice detect makes communication much smoother with my friends/family/coworkers.
Plus, the case can hold my hearing aids while I'm using the buds too :)
Plus, the case can hold my hearing aids while I'm using the buds too :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 31, 2024
Posted by: Titan2019
[This review was collected as part of a promotion.] Use them at work makes my day fly by.Would definitely buy again
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great wireless earbuds
on January 31, 2024
Posted by: Wollymountain8373
[This review was collected as part of a promotion.] Enjoyed the features and sound quality of the Galaxy Ear Buds Pro2, but disappointed with the battery life. It falls short of expectations, requiring frequent recharging for optimal use. A 4-star rating reflects the overall positive experience, but improvements in battery longevity would elevate these earbuds.
Value
4
Response from Samsung USBy R&R Team, December 15, 2024
Hi Wollymountain8373! Thank you for taking the time to share your thoughts on the Galaxy Buds Pro 2! We're glad to hear that you enjoyed the features and sound quality. We noted your concerns about the battery life, and we appreciate your feedback. We’re always looking for ways to improve our products, and your insights are valuable to us. The Galaxy Buds2 Pro offers up to 8 hours of playtime per charge, which can be extended to a total of 30 hours with a fully charged case. To help conserve battery life, we recommend keeping the earbuds in the charging case with the lid closed when not in use and adjusting the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, you can modify the notification settings within the Galaxy Buds app. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic headphones
on January 31, 2024
Posted by: Domdomfc
[This review was collected as part of a promotion.] Great headphones way better than anything Apple produces
Value
5
Written by a customer while visiting Samsung US