Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Sweet buds
on December 31, 2023
Posted by: VeNom83
[This review was collected as part of a promotion.] These buds are awesome. They look classy and fit well. Love the features and the sound. The base is banging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on January 7, 2024
Posted by: Rnyc
Frequently looses sound in both ears. Sent it back to Samsung support 2 times. Both timrs they send it back workung perfectly, and within 2 weeks the same problem. 95% sound loss in both buds. They should issue a refund or free upgrade. These are total garbage.
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there Rnyc, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We empathize with how important your buds are to you on a daily basis. We have provided a few links to articles to help you troubleshoot this difficulty. The first link is to help ensure your buds are clean and clear from debris that can cause the audio to be diminished. We have also included a separate link for further assistance if this does not resolve your audio volume. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing changes to shape
on January 12, 2024
Posted by: Miche
from Southern CA
Expertise:Intermediate
I am so happy I upgrade from the Galaxy Buds Pro to the Buds2 Pro!! I loved my Buds Pro as far as sound, battery life, noise cancellation, etc. I loved everything about that but the way they fit, they had a tendency to make my ears very sore. I was so happy when I got the Buds2 Pro and put them in my ears and I could immediately tell how much better they fit. They are so much more comfy they were worth the upgrade for that alone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 16, 2025
Thank you so much for sharing your experience, Miche! We're thrilled to hear that you upgraded to the Galaxy Buds2 Pro and found them to be a perfect fit for you. We understand how important comfort is for truly enjoying your listening experience, and we're delighted that the Buds2 Pro have made a significant difference for you. Your feedback about the sound, battery life, and noise cancellation from your Buds Pro is incredibly valuable to us, and we're so pleased that the Buds2 Pro have exceeded your expectations in terms of fit and comfort. It's wonderful to know that our efforts in enhancing the design have made a positive impact. Hearing that the improved fit alone was worth the upgrade for you truly makes our day. Thank you again for being part of the Galaxy family. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed with Performance
on January 13, 2024
Posted by: Anthony Giunta
from New Jersey
Expertise:Expert
One of the features that moved me to buy the Buds 2 was the search and locate feature in case they are lost. I lost the right one yesterday while walking. I was hoping to find them using the locate feature but it failed miserably. I tried it several times and gave up realizing the feature does not perform as I expected. I love Samsung products and have been loyal to them. currently own a chrome book, tablet, phone, watch and ear buds all from Samsung. Based on losing and being unable to locate the right ear bad, i may be looking at the competition in the future and certainly will not replace the ear buds with samsung galaxy buds.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, January 16, 2024
Hi Anthony, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis and we'd be happy to assist you in any way we can. We have provided a link to the Samsung Support Team for direct assistance as there are some factors at play to help you find your missing bud. We appreciate you being a Samsung customer, and we look forward to assisting you further. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best I've bought
on January 15, 2024
Posted by: Roze28
from Sioux city iowa
Expertise:Intermediate
I was not expecting the sound quality to be that magical. It's like your in a rave. Can't hardly feel the speakers there. It's just sound with amazing bass. I can't describe the feeling of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 16, 2025
Thank you for sharing your fantastic experience with the Galaxy Buds2 Pro, Roze! We're absolutely thrilled to see that the sound quality exceeded your expectations. It's amazing to know that you feel like you're at a rave with the incredible bass and immersive sound. We designed the Buds2 Pro to provide a magical listening experience, making it feel like the sound is just there without the speakers being noticeable. Your description perfectly captures the essence of what we aimed to achieve. Thank you for being part of the Galaxy family. Enjoy the rave-like experience with your Buds2 Pro, and if you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Look for other earbuds
on January 15, 2024
Posted by: MxttsBuds
For the price, worst ear buds I've ever had.. They do sound good. That's about it.
I've tried all ear pieces and they still fall out of my ears nonstop while I'm working, or working out.
I've had them a month-month and a half, and the left one doesn't charge half of the time. At a full charge they last maybe 4 hours just listening to podcasts.
Using the app, I have them set into noise canceling mode. They constantly just switch into ambient mode non stop. Very frustrating constant having to open the app to fix your settings over and over. The touch controls onlu work half of the time with Pandora and Spotify. Most of the time they end up bugging the apps out and I have to shut them and the app off and restart everything if I try to use the touch controls to pause them. I had the original galaxy buds for years and never had issues. I thought upgrading would be great and I was terribly wrong.
I've tried all ear pieces and they still fall out of my ears nonstop while I'm working, or working out.
I've had them a month-month and a half, and the left one doesn't charge half of the time. At a full charge they last maybe 4 hours just listening to podcasts.
Using the app, I have them set into noise canceling mode. They constantly just switch into ambient mode non stop. Very frustrating constant having to open the app to fix your settings over and over. The touch controls onlu work half of the time with Pandora and Spotify. Most of the time they end up bugging the apps out and I have to shut them and the app off and restart everything if I try to use the touch controls to pause them. I had the original galaxy buds for years and never had issues. I thought upgrading would be great and I was terribly wrong.
Response from Samsung USBy Social Commerce, January 16, 2024
Hello there MxttsBuds, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you on a daily basis, and we would be happy to help you maximize your experience with these buds. With regards to the fit, we have provided a link to an article to help ensure the placement of the buds is in the optimal position for the security of the fit. You can also perform a fit test while wearing the buds in the Samsung Wearables App. With regards to the software, we have provided a link to the Samsung Support Team for assistance with the settings not functioning as set. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds 2 pro my 2nf pair
on January 16, 2024
Posted by: Stagger
Outstanding performance very happy I close my eyes I am there
Response from Samsung USBy R&R Team, June 25, 2025
Thanks for sharing your thoughts on the Galaxy Buds2 Pro! We're more than happy to see that you are enjoying the outstanding performance of your buds. It's exciting to know that you can close your eyes and enjoy the immersive experience they provide. We hope you continue to have a great experience with your buds. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Great at first then Meh
on January 18, 2024
Posted by: DeadOreo
from San Antonio, TX
Expertise:Intermediate
I bought these almost a year ago and this is my first review of the product. I'll be honest, at first I was super excited and happy with the buds even though they would fall out of my ears no matter what size I tried. I mostly used them at home in bed to watch a show on my phone or while gaming on my PC so their falling out didn't bother me much. However, within a few weeks, the sound became very static-like and was cutting in and out regardless of what they were connected to. I had attempted to see if an update was needed but to no avail. In the end, I felt like I had wasted my money but I am a hermit and can't handle people too well so I never got them replaced. I just bought something else instead, It sucks because I usually love Samsung products.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, January 19, 2024
Hi there DeadOreo, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your device is to you on a daily basis for your gaming and other activities. For your convenience we have provided a link to an article to help you troubleshoot the audio quality of your device. We have also included a link to the Samsung Support Team if you require additional assistance to resolve this difficulty. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US