Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Comfortable and Amazing
on December 28, 2023
Posted by: SalTom
[This review was collected as part of a promotion.] The sound quality is amazing and they are very comfortable. They stay in place while I'm doing any normal activities. I listen to a lot of rock and metal but also voice recordings. It all sounds great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on December 28, 2023
Posted by: Johnathan
[This review was collected as part of a promotion.] I've been using this earbuds for the last 4 months and they're amazing. The sound quality is great for the price and they're also very versatile, I can use them in my office as well as the gym or while running and they perform great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features and sound quality
on December 28, 2023
Posted by: raven1709
[This review was collected as part of a promotion.] I use them for work, exercising, and at home. I love the sound Quality. The features are great. I work with my hands at work and it is great to be able to answer my phone through my buds or watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on December 28, 2023
Posted by: Jorgep78
from New York
Expertise:Intermediate
It's good in sound, what I don't like is that the color of the headphones came out.
Features
4
Performance
4
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Durable and easy to use and a lot of quality
on December 28, 2023
Posted by: TASum2024
[This review was collected as part of a promotion.] Nice features and connect to an app for more customization features. Sound quality is match what I'm comfortable with. Great quality product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The noise canceling is great
on December 28, 2023
Posted by: Cata23
[This review was collected as part of a promotion.] To be honest I am not entirely in love with this version of buds. The noise canceling is great but they are a little uncomfortable and keep falling. I had the previous version and the fit was better.
Value
3
Response from Samsung USBy Social Commerce, January 2, 2024
Hello there Cata23,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. Please feel free to reach out to Samsung Support if you would like any further assistance or if you think of any questions for us. We're always here for you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. Please feel free to reach out to Samsung Support if you would like any further assistance or if you think of any questions for us. We're always here for you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Written by a customer while visiting Samsung US
Customer Rating
5
Accessibility & Quality Feautures
on December 28, 2023
Posted by: 479PMW
[This review was collected as part of a promotion.] The ambient noise is by far the most useful feature, in my opinion. I work in a loud area but I need to be able to hear as well. I absolutely love how I can change the tune of the ambient noise to either duller noises or sharper ones. Or maybe I don't need to do either, so instead I cab long press and it turns it on and off without having to open my phone. It's very helpful. I have tiny ears so most ear buds don't stay in very long, but these definitely do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than expected!
on December 28, 2023
Posted by: Traveler
[This review was collected as part of a promotion.] I love the ambient sound function so I can hear if the baby cries while still enjoying full surround sound. I love all the bonus features I never could be part of a Bluetooth till I got my buds! More features that I can write about! After sharing my wife's air pods with her I had to go with the version with noise canceling! So glad I did to because it comes in very handy to drown out the inlaws!
Value
5
Written by a customer while visiting Samsung US