Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Good but needs improvement.
on December 12, 2023
Posted by: Meladori
[This review was collected as part of a promotion.] I have had nearly all the different generations of earbuds from Samsung and every generation I notice there's a problem with the left ear bud connecting disconnecting or otherwise having some kind of issue. Also no matter what ear rubber I use they continuously fall out of my ears. Like Samsung but I would avoid these moving forward until they figure out whatever the issue is.
Value
3
Response from Samsung USBy Social Commerce, December 21, 2023
Hi there Meladori, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the functionality and fit of your buds are to you on a daily basis. We have provided a few links to articles to help maximize your experience and troubleshoot the difficulty with your left ear bud. We have also included a link to the Samsung Support Team if you have questions or this troubleshooting does not resolve your difficulties. With regards to the fit, we have available foam conform ear tips that offer a more secure fit if you would like to explore this option. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Buds
on December 12, 2023
Posted by: Darrin
[This review was collected as part of a promotion.] I use these ear buds everyday at work they are the best ear buds for music and awesome noise canceling I couldn't ask for a better product thanks Samsung for creating a awesome pair of ear buds
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wish the case would be similar to the old model.
on December 12, 2023
Posted by: Fpham2018
[This review was collected as part of a promotion.] The sound quality on this model is a bit better than the older model. However, the case not so much. I preferred the older model water proof case over the newer model.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless usage with galaxy products
on December 12, 2023
Posted by: VolInVegas
[This review was collected as part of a promotion.] This product is perfect for those who already have Samsung products. They interact with other devices and automatically sense and download the correct software.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Buds2Pro
on December 12, 2023
Posted by: SonixSava99
[This review was collected as part of a promotion.] I buy the Buds2pro recently and I loved, the sound, can i make calls and with the noise cancellation is perfect!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall, worth the purchase!
on December 12, 2023
Posted by: RiftDweller
[This review was collected as part of a promotion.] So far the Galaxy Buds2 pro are perfect for my daily activities. They stay in during intense workouts and have almost no latency when watching videos. The battery life is great and so is the sound quality especially when tweaked with the in-app equalizer. My only gripe is that once or twice a month the ambient sound mode will periodically stop working in one earbud and not the other and sometimes their is a high pitch ringing that will occur when the 360-Audio feature is enabled. All of these minor issues I've been able to fix by placing them in the charging case for a couple seconds and then they're back to normal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound quality
on December 12, 2023
Posted by: Adi2023
[This review was collected as part of a promotion.] Things i liked
1. Amazing sound quality. Very balanced highs and lows which dont over power each other
2. Very comfortable fit
3. Good battery
4. Fast charging
Disliked
1. On the expensive side
2. Case is fingerprint magnet
1. Amazing sound quality. Very balanced highs and lows which dont over power each other
2. Very comfortable fit
3. Good battery
4. Fast charging
Disliked
1. On the expensive side
2. Case is fingerprint magnet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my ear puds.
on December 12, 2023
Posted by: GhostCow14
[This review was collected as part of a promotion.] I need them to sleep. I listen to videos to go to sleep.
Value
5
Written by a customer while visiting Samsung US