Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
I don't think my noise canceling is working.
on December 12, 2023
Posted by: Samsungtogo
[This review was collected as part of a promotion.] I work out with them. They aren't snug so they fall easily. Also, noise canceling is not working and never did.
Value
3
Response from Samsung USBy Social Commerce, December 19, 2023
Hey there, thank you for sharing your feedback on your Samsung Galaxy Buds2 Pro. We understand how important all of the features of your device are to you whether they be the sound settings or the touch features. We have provided a link to an article about how to use the active noise canceling feature of your device. We have also included links to the warranty information and the Samsung Support Team if this article does not resolve this difficulty. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Most feature rich buds I have ever owned!
on December 12, 2023
Posted by: JaredG
[This review was collected as part of a promotion.] I absolutely love these buds. The rechargeable charging case is a must. The extended features I get on my Galaxy using the Galaxy Wearables app is awesome and has so many features. The sound quality is good. My only complaint is that the bass isn't very good. They need to make the bass bigger and hit harder. I have bass boost turned on in the Wearables app but it still isn't very good. Also maybe make it so they can go louder a bit in volume.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect sound
on December 12, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I LISTEN TO MUSIC A LOT BUT I ALSO WATCH VIDEOS WITH THEM!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Noise canceling is amazing
on December 12, 2023
Posted by: Alexis1
[This review was collected as part of a promotion.] New square shape is smaller than previous generation making it easier to place in pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds I've ever had
on December 12, 2023
Posted by: jebkauai
[This review was collected as part of a promotion.] Best sound quality I've had and the noise cancelation is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great for hands free phone convers
on December 12, 2023
Posted by: Purple2me
[This review was collected as part of a promotion.] I enjoy using my Buds2pro when I am streaming movies and I need to keep quiet at night. I like the noise control feature, because I can mute the noise around me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost to good to be true!
on December 12, 2023
Posted by: Lordneoshin
[This review was collected as part of a promotion.] Another amazing product! Awesome sound and extremely easy to use! Fits my ear perfectly!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic sound quality but....
on December 12, 2023
Posted by: Popeye1911
[This review was collected as part of a promotion.] I use my galaxy bud pro2 daily at work. I've had them for a little over two years. The only complaint I've ever found with them is that the protective mesh on the buds gets clogged up and is very difficult to clean. I ended up just pulling mine out. I understand the concept of them but it really diminishes the sound quality. But sense I've taken the mesh out over a year ago, the sound quality is still superb.
Value
4
Written by a customer while visiting Samsung US