Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
This product has great features
on December 12, 2023
Posted by: Squevie
[This review was collected as part of a promotion.] I like switching between my phone and laptop. It's so easy and makes listening a breeze. Pairing the BUDS2 Pro with Total hifi, the music sounds AMAZING.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds with ANC
on December 12, 2023
Posted by: Bonhomie
[This review was collected as part of a promotion.] The earbuds has a really good anti-noise cancelling which make it a good opion for outside use. Currently using in for all occasions outside of home as I already have my headset at home. The battery is good enough to last for hours to come. Really love it. First Samsung earbuds, first love. Now waiting for my S23 ultra to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my buds
on December 12, 2023
Posted by: CoachJnelly
[This review was collected as part of a promotion.] Helps with work calls as well as everyday listening to music or watching on my other Samsung devices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet!!!!!!
on December 12, 2023
Posted by: Rubber
[This review was collected as part of a promotion.] These Buds have changed the way I listen to music, heck they changed the way I listen to everything. Every single sound is like it's next to my ear. The bass is deep as well. I love these.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Upgrade
on December 12, 2023
Posted by: Chaseovan
[This review was collected as part of a promotion.] Had the Buds Pro that were working great still but found a good trade in deal and I'm really happy I did. The sound is noticeably better but with the same good experience as the original Buds Pro.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been extremely useful
on December 12, 2023
Posted by: LOVE4GALAXY
[This review was collected as part of a promotion.] I use my galaxy buds2 pro for gaming and work, I work in a warehouse so I needed something that would both work with the galaxy wearable app and something with ANS, I had tried various earbuds in the past before but none pleased me like the hugs 2 pro. The seamless connection and compatibility with my watch made it so not only did it drown out machinery with the ANS but also the watch compatibility made it quick and easy to pause music, change some, and disable the ANS when I needed to listen to people around me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall syncs will with other devices
on December 12, 2023
Posted by: drogdoll
[This review was collected as part of a promotion.] Device syncs will with other devices and sound quality is good. Base is not strong so sound quality suffers in that department. Occasionally hear static esp with sweat.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
O/2 On Buds2 Pros
on December 12, 2023
Posted by: ChefGypsy
[This review was collected as part of a promotion.] Well this was my second pair of Buds2 Pros. Both have had the same problem. One of the buds starts to be much quieter than the other, then dies altogether. It took me a few weeks to set aside the money for these, so that really stings. Not Samsung's best work. Prior to that, however; they were excellent buds with amazing sounds quality and features. Truly worth the money if they don't die.
Value
3
Response from Samsung USBy Social Commerce, December 13, 2023
Hey ChefGypsy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We absolutely understand how frustrating it is to have a device that does not perform as expected. We have provided a link to an article that may help troubleshoot the experience of diminishing sound. We also offer a one year warranty on all Samsung products for manufacturing defects. We have provided a link to the Samsung Support Team to assist with any questions or if you would like to file a warranty claim. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US