Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Great wireless headphones pro & cons
on December 11, 2023
Posted by: TruthSpeaker1
[This review was collected as part of a promotion.] This product is truly worth the buy, it has great sound quality and gives you the ability to hear the sounds around you that way you can hear ehats going on for safety or so if you're around people you need to hear still (cool feature, you can turn it on or off).
It includes finding your ear buds when lost, but I find it also good to to play a song on loud just in case.
It includes finding your ear buds when lost, but I find it also good to to play a song on loud just in case.
These ear buds are great for being discreet and last hours! I love that I'm able to swap them once they run low to last longer. The case will charge them many times before having to recharge the case. I find it useful to charge even faster connecting case to the cable (when in a rush). They can pick up sound around you, like when driving or chewing but that's understandable since they are buds that need to pick up your voice. I didn't really get many complaints on exterior noise other that those moments.
Also if you feel the ear buds slipping out make sure you swap the gummy that suctions into your ear... my ear holes were too small so I had to put one that fit (they give you extras so don't worry)
Most of all I like their design, sleek and awesome! I'm happy with them!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Always enjoying the crystal sound
on December 11, 2023
Posted by: Dibran76
[This review was collected as part of a promotion.] Big fan of Samsung's products. Been using Galaxy earbuds from the time Samsung start selling them, currently use Galaxy Buds2 Pro, basically for everything, talking, listening to music, my audio books. In fact, I always have at least one of them in my ear. At times I forget that I have it on, the comfort, lightweight is amazing. Will always upgrade, and I always recommend them to family and friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Quality
on December 11, 2023
Posted by: Susan M
from Oklahoma
Expertise:Intermediate
I've been using Ssamsung earbuds for about 10 years now. These are absolutely the best earbuds I've ever had. I use them while I'm cooking, cleaning and at work. The sound quality is amazing (I'm partially deaf so this is a plus) and the noise cancelling is perfect for when I don't want any distractions while listening to audiobooks. 100% recommend and will continue to use these earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds I've owned
on December 11, 2023
Posted by: JVangle
[This review was collected as part of a promotion.] I was so surprised with how much I've loved these buds. I was hesitant to get these as I've always had issues with eaebuds in the past due to them bring uncomfortable or slipping out since I have a small ear. Fortunately for me these buds were perfect when I swapped the tips for the smaller sized ones. They're so comfortable and I never have an issue with them slipping out. They also last me for hours. I've accidently fallen asleep with them on and woken up to them still playing music. 10/10 would recommend to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bells and whistles; blessing and a curse
on December 11, 2023
Posted by: New2Samsung
[This review was collected as part of a promotion.] I use them as my primary listening device on my phone and computer. I enjoy the expected features that come with earbuds; pause/play, phone call connectivity, etc. The Samsung specific features are great and work well with my Samsung phone. However there are times when the features act unexpectedly.
The voice detect will trigger randomly and cut sound as if i began speaking
The active noise canceling will also cut in and out so I cannot rely on these features if I am actively involved with what I'm listening to.
And lastly, the unexpected touch control when adjusting the earbuds is expected but still annoying.
The active noise canceling will also cut in and out so I cannot rely on these features if I am actively involved with what I'm listening to.
And lastly, the unexpected touch control when adjusting the earbuds is expected but still annoying.
All that aside though, the battery lasts surprisingly long, and the option for both wireless and wired charging is greatly appreciated
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Really good
on December 12, 2023
Posted by: N8VYoshie
[This review was collected as part of a promotion.] Movies school,gaming,great for my kids.love going on walks and jogging with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mechanical failures.
on December 12, 2023
Posted by: Thatsoundsmagic
[This review was collected as part of a promotion.] I've had 3 pairs of these Buds. Twice I've had the left ear fail. I'm unsure if it's because I only use the right bud, but regardless. Sound quality is great, plus the seamless connection between galaxy devices is 👨🏾🍳🤌🏾
Value
3
Response from Samsung USBy Social Commerce, December 13, 2023
Hi there Thatsoundsmagic, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality of your device. If you are experiencing diminishing sound in your left ear bud we have provided a few links to articles to help troubleshoot this difficulty. We do also offer a one year warranty on all devices for any manufaturing defect. We have also provided a link to the Samsung Support Team if these articles don't resolve your difficulty and you would like assistance with a warranty claim. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds pro 2
on December 12, 2023
Posted by: Alwayslost1
[This review was collected as part of a promotion.] I use them daily to cancel out the noise of traffic of my walks with my dog and everywhere else. I love the color I love the fit and I love the surround sound feature. I use them every day
Value
5
Written by a customer while visiting Samsung US