Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
The Best Everyday/Multipurpose Headphones
on December 9, 2023
Posted by: TechBassBro1
[This review was collected as part of a promotion.] These Headphones are the best I've ever tried. As someone with really sensitive ears these fit amazing and perfect. As someone who runs quite often, these head phones haven't fell off once. I've tried many Bluetooth earbuds and I've never had them quite like this. I find noise canceling on many earbuds don't work despite their claims, but this was the best noisecancelling. My house is often filled with loud sounds due to my family cooking, playing the trombone, and drums. I was pleasantly surprised when this was able to drown out all those noises at once. Not to mention the app, it makes this so amazing, it's highly customizable. I use them quite often while working, my daughter also really enjoys these earbuds as well. I highly recommend to anyone who's looking for some good quality Everyday earbuds. These do so much more than just get the job done. 10/10 would recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect everyday headphones
on December 9, 2023
Posted by: TechBassBros
[This review was collected as part of a promotion.] Now I've been on the search for some good head phones for quite a while to find one that suits my lifestyle. For context I run a lot, and I have a teach job. I've hopped from brand to brand finding the perfect everyday ear buds, and I ended up here. The best earbuds no matter who you are. I've never found Headphones that have such a perfect fit, it was an extremely pleasant surprise that these fit so perfectly almost like they were custom made. Not once had they fallen off on my extensive runs. At home too, I have a loud family, someone is always cooking, playing the drums, or the trombones. The noise canceling on these drowned out all of that noise. This is the first noise canceling that works. I even bought a second pair for my daughter. These are great for working at working from at home. It was highly customizable through the app. Best headphones I've ever had 10/10 would reccomend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest headphones ever
on December 9, 2023
Posted by: Panda9275
[This review was collected as part of a promotion.] The greatest headphones I have ever used I use them for every thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Experience deteriorated after firmware updates
on December 9, 2023
Posted by: Matthew
from IL, USA
Expertise:Intermediate
I initially loved the Galaxy Buds 2 Pro. They were solid when I first got them; I'd say the best earbuds I have ever used. But after the last few firmware updates, they now suffer from latency and frequently audio stops/stutters. They're no longer a joy to use. In fact, the interruptions are so frequent that they are practically unusable. Sadly, I'm going to have to buy something else to replace these, and it won't be Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, December 11, 2023
Hey Matthew, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you were enjoying the audio quality and features of your device. We have provided links to articles to help with the device disconnection and lag in audio on videos. We have also provided a link to the Samsung Support Team to help with the software updates and options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Software updates for Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078087/
Sound lags from Samsung earbuds when videos or games are played
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Software updates for Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078087/
Sound lags from Samsung earbuds when videos or games are played
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound blocking
on December 9, 2023
Posted by: Tireddad
[This review was collected as part of a promotion.] They work great, my wife can't hear my music and I can't hear her nagging. I like how comfortably they fit in my ear as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best set of ear buds I have ever used.
on December 9, 2023
Posted by: Galaxyproguy
[This review was collected as part of a promotion.] I use my Galaxy buds for Streaming, gaming, movies and phone calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent experience
on December 10, 2023
Posted by: Kenlee
[This review was collected as part of a promotion.] Fantastic, stylish, clean sound and quality preforming addition to my android phone. Easy to use and install app makes for enjoyable use. I highly recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Practically super hearing....and muting
on December 10, 2023
Posted by: GoodProductsHardToFind
[This review was collected as part of a promotion.] These have been the best quality earbuds I've ever had. The ability to enable ambient sounds adding in directional sounds and being able to suppress sound just as powerfully. Music and media has never been as comfortable and sustainable. Well done
Value
5
Written by a customer while visiting Samsung US