Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
1
Expensive and disappointed
on May 17, 2023
Posted by: Lovebug
[This review was collected as part of a promotion.] I bought these thinking that they would be best suited for my Samsung galaxy phone ...although the sound quality was good for music it wasn't any good for phone calls .People couldn't hear me or my voice sounded garbled and unintelligible I stuck by them and would always blame others for them not being able to hear me...it was my 2nd pair of buds pro and jus knew I was getting the best because I had spent good money on them and I trust the Samsung name.Although a bad experience with buds pro I still have faith in Samsung products and will continue to purchase when I need them.
Response from Samsung USBy Debra, Social & Commerce, May 18, 2023
Hey there Lovebug,
Thanks for locating the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. When you have the time, please review the article I have linked below titled, "No, low, or poor audio quality on Samsung earbuds" for some quick steps you can take to troubleshoot your audio. If you would like further assistance afterwards, please do not hesitate to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
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https://www.samsung.com/us/support/answer/ANS00086163/https://www.samsung.com/us/support/answer/ANS00086163/
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Thanks for locating the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. When you have the time, please review the article I have linked below titled, "No, low, or poor audio quality on Samsung earbuds" for some quick steps you can take to troubleshoot your audio. If you would like further assistance afterwards, please do not hesitate to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00086163/https://www.samsung.com/us/support/answer/ANS00086163/
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds.
on August 21, 2023
Posted by: MWood86
[This review was collected as part of a promotion.] Use these for e everyday use. Sound is great, no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost Invisible with Suprr Awesome Sound
on August 22, 2023
Posted by: Lisateacher
[This review was collected as part of a promotion.] I use this device in many ways. I am an educator both in person and E Learning. I do video conferences with my E Learners while in class with live students. These allow me the freedom to insert audio comments on student lessons and the privacy needed when talking to parents. Use these with Google meet. Outside of the work day I listo music. These are clear with excellent acoustics. I use them for hands free wireless cell phone calls. It is fantastically clear. I have very small ear holes and these fit perfectly. Most others constantly fall out. They are almost invisible which allows me to do many things without being noticed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall Buds
on September 11, 2023
Posted by: AudioFanatic
[This review was collected as part of a promotion.] These buds have a much better frequency response then the past iterations. Battery life is great and the fit is comfortable. The controls for ambient noise and noise canceling are intuitive and easy to operate. I have several other top brand ear buds and these are by far and away the best I ha e ever owned
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 13, 2023
Posted by: Jev0r07
[This review was collected as part of a promotion.] I use these quite often. I like how I can keep them in my ears and adjust what I can hear externally based on my needs. With other buds the battery doesn't last as long but these last me all day off of o e charge. Highly recommend. Only issue is the case, which is more of a preference for me. It is kind of bulky.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great audio and battery time.
on December 12, 2023
Posted by: Jo12893
[This review was collected as part of a promotion.] It helps me alot with my work environment since I have to be in constant communication, these headphones are awesome e.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst buds so far
on April 29, 2024
Posted by: Samfan
[This review was collected as part of a promotion.] When I first tried them on the spare rubber ear buds did not match my ear size so the kept falling out and 2 the long I kept them in I got a ear infection that made my ear bleed out puss worst ear buds ever
Value
1
Response from Samsung USBy Social Commerce, May 1, 2024
Hello Samfan, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how frustrating this situation with your earbuds must be, in not being able to use them as intended. We have provided a link to the Samsung Support Team for assistance and to review all options that may be available to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Margarita
Verified Purchase:Yes
drops the calls & have to be reconnecting it to my cell
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, May 6, 2024
Hi Margarita, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We know how much you value your phone calls and how important uninterrupted experiences are to you every day. We have provided a link to an article to help you troubleshoot the connection between your device and your phone. We have also included a link to the Samsung Support Team if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Samsung Community
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Facebook
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US