Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Could be better.
on December 6, 2023
Posted by: Hendoman
[This review was collected as part of a promotion.] The Samsung Buds Pro 2 have great sound. Good sound cancelling. I wish they had the wings to help with fit.
Value
3
Response from Samsung USBy Social Commerce, December 7, 2023
Hello Hendoman, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love hearing how much you are enjoying the audio quality and noise cancelation features of your device. If you are working to obtain the fit you would prefer, you can attempt the additional ear tips that were including with your device, you can perform a fit test while wearing the device in the Samsung Wearables App. Lastly, we have available foam conform ear tips that will help get you the secure fit you are looking for. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Good quality ear buds
on December 7, 2023
Posted by: SAVAGESUPREME
[This review was collected as part of a promotion.] I use my Samsung ear buds for everything, phone calls, music, movies, podcasts, and work.
I love being able to switch between hearing ambient noise around me noise-canceling. The buds fit good and have a good battery life as well
I'm so satisfied with my Samsung ear buds and I always recommend them to my friends
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great fit for smaller ears!
on December 7, 2023
Posted by: Budsalldayeveryday
[This review was collected as part of a promotion.] These buds fit and stay on regardless of what I am doing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound
on December 7, 2023
Posted by: Cesar7306
[This review was collected as part of a promotion.] I love my buds because they fit really well when I'm doing exercise. The sound it's great nice sound canceling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love these Buds 2 pro
on December 7, 2023
Posted by: Zoedreds
[This review was collected as part of a promotion.] Love my Buds 2 pro I use these all the time for everything from working to relaxing. The battery life is amazing to me and charges super fast. The sounds is awesome most times I can't hear nothing. I'm a Samsung and these are 🔥🔥
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds
on December 7, 2023
Posted by: Mayno1
[This review was collected as part of a promotion.] This product is great! First, the fit is so much better than my previous buds. The sound quality to me is awesome! I like the case is a matte finish, making it easy to pick up. ANC is ANC! I also like the ambient sound feature. It's good for work. I just think it's a good product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
These Galaxy buds have great anc and sound
on December 8, 2023
Posted by: aden179
[This review was collected as part of a promotion.] Active voice canceling is good and the audio is also very good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
FALLS OUT OF EAR DO NOT PURCHASE
on December 8, 2023
Posted by: Michael
from Sacramento
Expertise:Intermediate
I absolutely HATE these earbuds. They do not stay inside your ear. I've tried all the replacements that it comes with in the box as well. My mom also experiences the same issue with hers. It's really such a shame because the version prior did not have this issue whatsoever.
It's like they didn't even test these before they released them. WHY DO THEY KEEP FALLING OUT OF THE EAR?! I wish I could get a refund honestly and go with something else. DO NOT WASTE MONEY ON THESE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 11, 2023
Hello Michael, thank you for taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. If you are continuing to struggle with the fit of your device, you can attempt a fit test while wearing the buds in the Samsung Wearables App to determine optimal placement in your ears. We also have available foam conform ear tips compatible with this device. Lastly, we do have 15 day return policy if you are finding you just can't find the optimal fit. We have provided a link to the Samsung Support Team if you have additional questions. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US