Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
This product is great
on November 13, 2023
Posted by: Keefrichards713
[This review was collected as part of a promotion.] These buds are amazing they have a feature on the lab that allows u too turn them into hearing aids it awesome for my grandma they also have great sound quality and tracking for 360 audio
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Would use a cheap pair over these every day
on November 13, 2023
Posted by: Meitisme
[This review was collected as part of a promotion.] I have never been disappointed in a samsung product ever. These have a problem staying connected. They do not stay in anyone's ear canals. Definitely can not hike with them, do not think about excercising with them. I lost them so many times because they fell out of my ear canal just sitting at my desk. They do not stay charged. The battery life is worse than they state it should be. I have bought a 20 dollar pair of earbuds that last 9 hours at a time. Case is charged for 3 days of 9 hours of use. I spent way too much money to be so disappointed they are just sitting in the junk drawer. :(
Value
1
Response from Samsung USBy Social Commerce, November 22, 2023
Hey Meitisme, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot any and all difficulties you may experience with your device. We have provided below links to articles to help with the connection of your buds and the battery life. We have available on our website foam conform ear tips that are compatible with this device. This is helpful if you have already tried out the additional silicone ear tips included with your device and are still struggling to find the secure fit. You can also perform a fit test while wearing the buds in the Samsung Wearables App. We have also included a link to the Samsung Support Team if these articles and tips don't resolve your difficulties, and the warranty information that will cover a one year period. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Buds
on November 13, 2023
Posted by: Erick1
[This review was collected as part of a promotion.] i love the pro model of the buds. They have great battery life and sound. The noise cancelling works great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent at best
on November 13, 2023
Posted by: Sugibugi
[This review was collected as part of a promotion.] I love Samsung products, and loved the galaxy buds pro, but the galaxy buds2 pro have lived below my expectations.
The sound and noise canceling are decent, but you can find better with most other brands.
The transparent mode however, to me is noticeably worse than the first generation. It sounds grainy with a rather weird range of sounds that come through the microphones.
The fit is also below standard for me. Maybe it's just the fact my ears are a little smaller, but the comfort level of the buds 2 is not great. I can't wear them for very long before they hurt my ears, not to mention they don't stay in very well no matter what size of ear pieces I put on them.
Overall, they are decent earvuds, but you'll get a much better experience with other brands of the same price in my opinion.
Value
3
Response from Samsung USBy Social Commerce, November 22, 2023
Hello Sugibugi, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you with the features of this device that may not be functioning as intended. We have provided links below to the warranty information to cover a one year period. We have also provided a link to the Samsung Support Team to help troubleshoot the ambient sound feature. If you have attempted the additional silicone ear tips and are still struggling to get the best fit for you, we also have available on our website conform foam ear tips. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great Wireless buds
on November 13, 2023
Posted by: Biscuit99
[This review was collected as part of a promotion.] Great sounds quality, easy to connect to multiple device, and good noise cancelation. Only Con is 5ish hr battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Are Buds Worth It?
on November 13, 2023
Posted by: JellyNels
[This review was collected as part of a promotion.] These galaxy buds are amazing with there audio quality and they are very convenient to utilize. I use them daily and I love them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Sound Quality at an even better price
on November 13, 2023
Posted by: miniskipper
[This review was collected as part of a promotion.] These buds are a part of my new daily routine, they sound AMAZING. I absolutely adore the customization of these on all levels. I keep mine on dynamic sound, but there are plenty of other options like bass boost. They take hardly any time to charge. I love the way these fit in my ear and they even have a test to see what size you should be using. Anyway I 100% recommend these, they are worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Buds
on November 13, 2023
Posted by: AllAboutathatTech
[This review was collected as part of a promotion.] I love my Galaxy Pro2 Buds! I use them everyday for work and leisure. I have had mine for two years now and they work as well as the first day I got them. If you are gonna purchase any buds these ones are the right choice.
Value
5
Written by a customer while visiting Samsung US