Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Nice (missing essential feature)
on January 18, 2023
Posted by: Rick
Very satisfied with fit, sound, noise control
But no onboard volume control, why not?
But no onboard volume control, why not?
Written by a customer while visiting Samsung US
Customer Rating
4
Exceeded My Expectations
on January 24, 2023
Posted by: ChaseBBQ
Expertise:Expert
I've had these buds for about a month and I am very very pleased with them so far. I previously had Bose sport earbuds and they never fit in my ears. The fit with these are MUCH better. They are not absolutely perfect (hence the 4 stars) but I do not need to adjust them much and they are so light I barely notice them.
The smart switch between my phone and Tab S8+ works flawlessly and is super convenient. The case is super compact and the battery life is good so I've noticed I'm wearing them more than my Bose NC 700 over the ear headphones. The noise cancelling isn't as good compared to those but exceeded my expectations. I am happy with the sound quality as well.
Overall I definitely recommend this product to anyone with a Samsung phone or other products.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
on January 27, 2023
Posted by: Geddy
Case stopped charging after a few months. Ear bud battery life isn't very good without the charging case.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 31, 2023
Geddy, we appreciate you taking time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. We would be more than happy to help you troubleshoot your device. The Samsung Support Team can be reached at any time to work with you directly. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT BUY THESE
on January 30, 2023
Posted by: DO NOT BUY THESE
from Minnesota
Expertise:Expert
The sound is clear and good. However, these headphones continue to fall off your years. Creates a terrible experience. Does not hold well. It is too sensitive to the touch. Sometimes it will just pause the music playing without me touching it.
Extremely disappointed as these are my first Galaxy headphones. Finally, they do not even let you return them so that also was another bad experience and service. There is no trail period.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 1, 2023
Hello, we greatly appreciate your feedback on your Samsung Galaxy Buds2 Pro. This device does come with additional silicone tips to help you get the best fit possible. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. You can also adjust the touch settings in order to get the best experience and the align the buds to your needs. We would be more than happy to assist you if needed directly if you want to reach out to the Samsung Support Team linked below. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Poor design
on February 11, 2023
Posted by: ChrisR
I traded in my 4 year old wireless Glaxy Buds and I currently regret it. I have smaller ears and I know they have different size options in the box but none of them helped me. I work as a delivery driver and wear the headphones for 8 hours. I switch them from the right ear then to the left ear every few hours. Unfortunately with these new ones they hurt my ear lobe and I have to constantly switch them from one ear to the other to experience the least amount of pain. My old earbuds were so much more comfortable and fit better with less pain. The other feature I am not a fan of is the design of them. Since I have to take one out of my ear every hour or so to switch ear sides, it makes the experience horrible. You are not able to take the earbud out without hitting the touch controls multiple times cause you to skip, rewind, and even hang up phone calls on people. They're slippery so when I grab them they slip from my fingers nearly everytime. I've only had these new buds for a day and I wish I could get my old ones back.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023
ChrisR, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you are finding the settings not to your liking when using the buds you can adjust the touch settings inside the Samsung Wearables App. You can also perform a fit test while wearing the buds that can recommend any adjustments that can be made for a more comfortable fit. The Samsung Support Team, linked below, is also always available to help you troubleshoot any difficulty you experience with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Good sound. Not the right fit
on February 11, 2023
Posted by: Princess
Expertise:Intermediate
They have great sound, but they fall out all the time. I preferred the previous buds. They fit better. I have had these fall out when walking after mowing the lawn. It's annoying.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023
Princess, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you haven't done so already, we recommend trying the additional silicone tips included with the device to find the best fit for your ears. You can also do a fit test while wearing the buds in the Samsung Wearables App. If this still isn't helping you get the fit you desire the Samsung Support Team can assist you with further troubleshooting. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesomeness!
on February 15, 2023
Posted by: londonliz38
from Columbus Ohio
Expertise:Intermediate
Love them! My only complaint is that it's hard to keep them in your ears sometimes. I've tried all the different tips and they still want to fall out some times.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Epic in ear earbuds!
on February 17, 2023
Posted by: Vincent
[This review was collected as part of a promotion.] I replaced my Galaxy buds pro series edition 1 with these headphones, the pro 2 and I am very happy that I did. They are small, lightweight, water resistant, active noise cancellation, and good sound. I regularly use these headphones in wet environments and I never have any problems. I have the Bora purple, and I love the color. I highly recommend these headphones to friends and to you.
Written by a customer while visiting Samsung US