Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
So much of an improvement from Samsung
on December 29, 2022
Posted by: GammaScorpio
from Chicago
Expertise:Expert
[This review was collected as part of a promotion.] Finally, I can retire my Level U Pro, these are comparable, good dynamic range and has a good bass, you can play Bring Me to Life and hear the Thunder in the intro of the song. Many others will cut that off.
Battery life could be better but these are so tiny, so it is a trade off.
Battery life could be better but these are so tiny, so it is a trade off.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not great
on January 4, 2023
Posted by: Bob1
[This review was collected as part of a promotion.] for the price i expected something better, and would give it 2 stars if not for really amazing sound quality.
i traded-in my samsung galaxy buds plus after 2 years, those were great in many ways.
i traded-in my samsung galaxy buds plus after 2 years, those were great in many ways.
pros: good sound quality, useful controls on phone widget, easy to configure controls options.
cons: battery life is disappointing (about 3.5 hrs) compared to my buds plus and a few other buds i used, they constantly fall out from my ears (fins similar to buds plus would be helpful), voice activated noise cancellation and sound reduction works about 50% of the time, case doesn't have charge % indicator (available even on really cheap sets).
cons: battery life is disappointing (about 3.5 hrs) compared to my buds plus and a few other buds i used, they constantly fall out from my ears (fins similar to buds plus would be helpful), voice activated noise cancellation and sound reduction works about 50% of the time, case doesn't have charge % indicator (available even on really cheap sets).
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear sound
on January 6, 2023
Posted by: Scuba1203
from Lavergne TN
Expertise:Intermediate
I have had mine for 2 months and can not believe the clearly of the sound the 360 is unreal you can not go wrong with these
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good sound, terrible fit
on January 8, 2023
Posted by: Yestfl
from Santa Fe, NM
Love the look of the purple buds. I am casual wearer. I cannot work out in these things, I've changed the tips, watched the video on proper fit but they keep falling out. When you try to adjust them they take you trying to adjust it as a command and either pauses whatever you're listening to or hangs us on your phone call. If they fit better, I'd love them. The sound, when it stays, it's fine.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 12, 2023
Yestfl, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. There are a few work arounds you can try if you are interested in using your device during a workout. We now offer a foam tip compatible with your device that you might be interested in trying for a tighter fit on your buds. You can also temporarily disable the touch controls in the Samsung Wearables app that will allow you to make adjustments in the ear without disrupting your listening. The Samsung Support Team is also always available to assist you in finding a solution to any difficulty you are experiencing. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Buds 2 vs Buds 2 Pro
on January 9, 2023
Posted by: RiceBall2k
Expertise:Expert
When comparing the Buds 2 Pro to the Buds 2, there is not a significant difference in sound quality, but the Buds 2 Pro does have a slight boost in the lower bass frequencies and more prominent treble in the 'air' range. The Buds 2 Pro also has better active noise canceling, but its passive noise canceling is not as effective as the Buds 2. The ambient mode may be a bit better on the Buds 2 Pro, but it can vary from person to person. Despite this, the Buds 2 Pro is still a great in-ear headphone with a comfortable fit and improved control of lower bass frequencies. However, it is a disappointment that it is not available in the dark green color option offered by the Buds 2, and its passive noise canceling is not as good. On the other hand, the touch control on the Buds 2 Pro is significantly better than that of the Buds 2. Overall, the Buds 2 Pro is worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
I wanted to love these
on January 9, 2023
Posted by: Moon
from Illinois
I really wanted to love these they were a gift and I am a loyal Samsung customer. They do not stay in the ear constantly falling out I have tried different types of ear plugs with them with no luck. Due to them always falling out I have to turn off the touch controls because of having to push them back in. They also disconnect alot while in the middle of private conversations it is very inconvenient.
The battery life isn't that great as well. I miss you old buds very much save your money peeps.
The battery life isn't that great as well. I miss you old buds very much save your money peeps.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 10, 2023
Moon, thank you for your feedback on your Samsung Galaxy Buds2 Pro. The quickest way to determine the fit of the buds is to perform a fit test. While wearing the buds in the Samsung Wearables App you can perform this test which can then determine any adjustments that may need to be made. The Samsung Support Team is also always available to help you determine if the battery life of your device is functioning as intended and any other difficulties. Thank you for being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
The worst
on January 10, 2023
Posted by: Sheun
from Winston-Salem,NC
i have bought every pair of buds except for 2 i've had to replace them 4 times since the summer.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 11, 2023
Sheun, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. Without knowing what was causing the difficulty with your buds we can recommend some resources to assist you troubleshoot in the future. The full product manual is available on our website for reference and to help you make the most out of the amazing features of the device. The Samsung Support Team, linked below, is also always available to answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Wanted to love these but they caused a reaction
on January 12, 2023
Posted by: evyg
from waco tx
wore them a few times and couldn't understand why my ear canals were itchy, burning and weepy. turns out there is a class action against them for something that causes this in many people. have asked for refund, would try these before i bought, the reaction is pretty bad.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US