Best Buy - Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White

Average customer rating

4.6

(6,414 Reviews)

Rating breakdown 6,414 reviews

5 Stars

4,716

4 Stars

1,247

3 Stars

281

2 Stars

1 Star

72%of customers recommend this product.

(

270 out of 375

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White

Customer Rating

Works great but doesn't fit properly

on November 8, 2022

Posted by: Nope

from Ohio

I like the quality of the sound but why did they change the shape so much. They keep falling out no matter what I do. I tried all of the different covers including ones I had from other earbuds. My old Samsung ones fit prefect and were less than half the price. I keep hanging up the phone trying to keep them from falling out.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 10, 2022

Hello, thank you for your feedback on the Samsung Galaxy Buds2 Pro. If you haven’t done so already, there is also a feature in the Samsung Wearables app where you can do a fit test with your buds once they are in your ears and this can suggest the best and most secure way to adjust your buds for a better fit. Please feel free to reach out to us with any further questions or feedback regarding your Samsung products. –Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Terrible for phone conversations.

on November 13, 2023

Posted by: Pamela

[This review was collected as part of a promotion.] They are great for listening but, my friends and family have trouble hearing me during phone conversations.

Value

Written by a customer while visiting Samsung US

Customer Rating

Caused Allergic Reaction

on February 5, 2023

Posted by: NElove79

from Nebraska

Expertise:Expert

Had these a few months. Started using right away and noticed itching in my ears. The next morning my ears felt damp. I thought maybe it was related to a recent sinus infection. I discontinued use for a couple weeks to ensure that there wasn't an ear infection.
The next use I experienced burning within minutes of putting in the ear buds. I took them out and immediately noticed a clear discharge and itching. After some internet research I tried new ear tips, alas no change.
The next time was my last attempt to make these work for me. Even with the new ear tips my ears started itching, burning, blistering, and weeping clear liquid. I am seeking a refund as apparently this is a known issue.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 9, 2023

NElove79, thank you for your feedback on your Samsung Galaxy Buds2 Pro. For your convenience we have linked below the Samsung Support and Customer Care+ Teams to help you find a resolution for your difficulty. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Not impressed

on October 6, 2022

Posted by: Mssi

from MI, USA

Expertise:Expert

[This review was collected as part of a promotion.] I was very excited for them and couldn't wait for them to come. I pre-ordered them and waited impatiently. But sadly when I got them I was very disappointed. They glitched alot. And the smart voice detection didn't work well the music doesn't stop playing right away when u start speaking. Also the sound quality wasn't as good as I hopped for or expected considering the high price I paid for them.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 11, 2022

Mssi, we appreciate your feedback on the Samsung Galaxy Buds2 Pro. If you haven’t done so already we would recommend downloading the Samsung Wearables app that will assist you in adjusting the settings on your buds to your specifications. You can also always reach out to the Samsung Support Team for assistance in troubleshooting your device. Please feel free to reach out to us at any time with further feedback and questions regarding your Samsung products. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Better fit and form factor

on August 25, 2022

Posted by: MiKey

from Mission Hills, CA

this new version is so much more comfortable than the original, as much as i like the sound from the original i had to return them as they just didn't fit my ear (small ear person). these pro 2 however fit without any discomfort and feel incredibly smooth and stay in place the entire time i'm using then.
they are keepers.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

A great improvement over first Pro

on August 29, 2022

Posted by: Pablo

i wasn't a fan of the first galaxy buds pro. they were fine, but never stayed in my ears. they also stuck out of my ears and were generally uncomfortable. i ended up returning my pair because of the fit and comfort issues.

these are a drastic improvement. everything from the fit, anc, and sound quality are an upgrade. i'm not experiencing ear fatigue, the sound quality is great and comparable to more expensive earbuds, and the build quality is solid. anc cancels out most things and, with content playing, i haven't really heard anything including a vacuum right outside of my office door.

a great upgrade, get a pair. samsung's trade-in incentives are hard to beat.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Ehhhhhhhhh

on February 26, 2024

Posted by: Bubba052798

[This review was collected as part of a promotion.] Two expensive for just alright ear buds you guys should probably up the quality next time around if you're gonna make them as expensive as you did plus lower the price if you're just gonna slash the price a month or two after they're released

Value

Response from Samsung USBy Social Commerce, February 28, 2024

Hey there Bubba052798, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important it is to feel as though you've chosen a device that not only meets all of your needs, and wants, but also feels as though you've made a good investment in your choice. Without knowing what features of aspects of your device is not operating as expected. We have provided links to the full device manual and the Samsung Support Team for assistance in troubleshooting what is occuring and maximize your overall experience with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US

Customer Rating

My ear buds

on March 13, 2023

Posted by: Earbuddy

[This review was collected as part of a promotion.] This is a wonderful headset. I enjoy them very much. They are sweat proof and the battery lasts all day.

Written by a customer while visiting Samsung US

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