Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2
Amazing while they worked.
on August 21, 2023
Posted by: FindingMyZen
[This review was collected as part of a promotion.] Absolutely loved these for about 5 weeks and then the right ear bud stopped working.
I had used them on several long road trips and was really easy to control different settings when I needed to talk to someone or tuning out noise when trying to sleep, studying, or watching TV when others needed some quiet.
I had used them on several long road trips and was really easy to control different settings when I needed to talk to someone or tuning out noise when trying to sleep, studying, or watching TV when others needed some quiet.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2023
Hello FindingMyZen, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We couldn't be happier to hear how much you initially loved your buds. All Samsung devices do come with one year warranty for manufacturing defects. Given the stated time of ownership we have included a link to your warranty information and the Samsung Support Team. These experts can answer questions and help you file a warranty claim and guide you through the steps. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 21, 2023
Posted by: jc1176
[This review was collected as part of a promotion.] I mainly use them when I work from home. They work great, the sound quality is very good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for on the go
on August 21, 2023
Posted by: Mouse12
[This review was collected as part of a promotion.] I use my ear buds for gaming, listening to music, books, and videos/movies. I primarily use them while on the go since I ride the bus and public, pay to ride, scooters and bikes. They have wonderful clarity and vibrations that feel amazing in my ears. The fit is slightly off. That is usually an issue since I have weirdly shaped ears. That isn't surprising to me. I would recommend this to those who cannot afford the high end expensive buds, but would like something that are still decent enough you can understand and hear the music without static.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Promising but Held Back
on August 21, 2023
Posted by: LoneTempest
[This review was collected as part of a promotion.] The Galaxy buds Pro 2 have phenomenal noise canceling and exceptional sound, with music transmitted clearly and richly. They're so comfortable that I often forget that I'm wearing them and can fall asleep with them with no trouble.
But the horrendous mic on these has made the massive price tag not worth it. The mic is so bad that I can't even activate Google Assistant with them in a completely quiet room, much less have a conversation with someone on the phone.
But the horrendous mic on these has made the massive price tag not worth it. The mic is so bad that I can't even activate Google Assistant with them in a completely quiet room, much less have a conversation with someone on the phone.
I'm sad to say that I would not have purchased these if I had known this.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2023
Hello LoneTempest, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love hearing you are enjoying the ANC and listening to music on your buds. We have provided a link below to the Samsung Support Team to work with you on the microphone difficulty you mentioned. These experts can determine if the mic is funtioning as intended and provide all options available to resolve this for you. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great buds for high quality sound
on August 21, 2023
Posted by: Ballerholic
[This review was collected as part of a promotion.] I use these ear buds for streaming, taking or making calls, listening to music while working out or studying. They're great, great quality sound, user friendly control of how my music or streaming sounds. Long lasting battery life. Definitely worth the buy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best in the line
on August 21, 2023
Posted by: Mrpinortiner
[This review was collected as part of a promotion.] I've had all of the buds series and these have been the best so far. Battery life could be better compared to some competitors, but it is sufficient for my needs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
great battery
on August 21, 2023
Posted by: jassylove
[This review was collected as part of a promotion.] The case isn't the most practical. I had to get a case that locks or else the case opens and the ear buds fall out. The battery is good and last days but the sound quality isn't the best.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2023
Hey there Jassylove, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important being able to take your buds on the go with you is to your enjoyment and listening ability. We would be more than happy to help you with the audio quality of your device. In the Samsung Wearables app you can choose from different sound profiles to help you find the best listening experience for you. We have also included a link to the Samsung Support Team for further assistance in troubleshooting the sound of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, solid product
on August 21, 2023
Posted by: T808yee
[This review was collected as part of a promotion.] I use my buds for gaming, watching movies, works and listening. Overall great product.
Value
5
Written by a customer while visiting Samsung US