Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2
Fall out
on March 29, 2024
Posted by: Tank
Expertise:Intermediate
Have tried all three tips and none work. These are terrible for working out and fall out easily. Never had this problem with the original buds
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Social Commerce, April 1, 2024
Hi there Tank, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the fit of your buds are to you for both your continued usage and enjoyment. We have shared a link to an article that can help you determine the best position of your buds for a secure fit. You can also perform a fit test while wearing your device and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great price, excellent sound
on March 6, 2023
Posted by: Hassan
[This review was collected as part of a promotion.] I absolutely love these ear buds. Now truth be told one never tried the more expensive ones so I can't compare. The battery life is fantastic. They fit perfectly. I was really upset 2 days ago when I thought I lost them. I had taken them out after leaving the gym and didn't put them back in their case. They must have fallen out of my hoodie pocket. Today as I was leaving I looked down and 1 was laying in the dirt in my unpaved driveway. I backed my car up and the other one was under where my tire was. I popped them both back in the case thinking they were dead and gone. I live in CT and it's cold and we had snow showers. They immediately connected and after wiping them clean put them in my ears and they worked perfectly. I would buy them again in a heartbeat.
Written by a customer while visiting Samsung US
Customer Rating
5
Quality
on August 28, 2022
Posted by: Jay007
these new galaxy buds 2 pro are truly an upgrade for my original galaxy buds pro they are much more louder, fitted, and way more quiet with the noise cancelling. if your thinking about trading yours in do it. it's worth it. it's good for the gym especially with bass heavy songs and for watching any video.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fit
on October 9, 2022
Posted by: MoniluvFLtoGA
from Georgia
Expertise:Expert
[This review was collected as part of a promotion.] These are my third buds,and this one fits perfectly. The other one kept falling out my ears cause they were too big for my ears. They finally made one to fit my small ears, they even pass the running test when your ears get all sweaty.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Get something else
on September 15, 2022
Posted by: Renee
galaxybuds2pro has the worst range i've ever experienced, and come back within range, the audio distortion doesn't go away, forcing me to disconnect and reconnect the earbuds. the galaxybuds2pro does not seamlessly and automatically connect to my galaxy s21. the galaxybuds2pro are uncomfortable and keep sliding out of my ear because none of the provided silicone pieces fit properly or are strong enough to properly suction in my ear to stay in place. i made a huge mistake purchasing these headphones. these will be the very last samsung earbuds i purchase. i'm stuck with headphones that are uncomfortable and annoying and i wish i could get my money back. please don't make the same mistake that i did. get something else.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 16, 2022
Renee, we appreciate your feedback on the new Samsung Galaxy Buds2 Pro. The full product manual available on our website should be able to help you with the connectivity of your device, and we’ve linked some information below about how to get the best and most comfortable fit with the buds. You can also always reach out to the Samsung Support Team for assistance with troubleshooting these difficulties. Thank you for being a Samsung customer. –Elizabeth
How to wear your earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Extremely dissapointing
on September 10, 2022
Posted by: Damen
i first got the galaxy buds+ about 2 years ago and recently, i accidentally left them in my pocket, and they went through the wash, so i was relieved when i heard about the galaxy buds2 pro. when i recieved my galaxy buds, the first problem i noticed was whenever i would use streaming services, the audio would bounce in and out and almost unbearable to listen to. the next issue is the battery life. i could get around 12 hours from the buds+, but these have about 7 hours of battery. they do not fit in my ears with any of the eartips, and fall out when walking to fast. i loved the galaxy buds+, but these feel like a waste of money.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
Damen, we appreciate you taking the time to provide your feedback to us regarding the Samsung Galaxy Buds2 Pro. If you haven’t done so already we would recommend downloading the Samsung Wearables app to adjust the settings of your buds in terms of the sound. There is also some great information available on our website about how to best fit the buds in the ear to ensure the most secure and comfortable fit. Please feel free to also reach out to the Samsung Support Team for assistance with troubleshooting the difficulties you are experiencing. Thank you for being a loyal Samsung customer. –Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Saving me from jail!
on July 5, 2023
Posted by: AmyDoe23
from Florida
Expertise:Intermediate
These are just wonderful! Traded the Buds Live for these and in a short time have proven their worth. Here's the deal, I have misophonia, this means that repetitive noises, breathing noises, chewing noises, gum smacking, etc make me angry and/or awaken certain desires against the perpetrator. Most times the perpetrator is my husband who although knows how these noises bother me doesn't stop him from continually committing the crime. I pop these babies in as soon as I know a certain noise will trigger me. Just the noise cancelation has certainly kept me out of jail, I'll give you that. I love that they're much more confortable than the Live, the noise cancelation is better too. I can barely hear him when it's on and he's a loud talker. Music is clear, they last longer than the Live and I'm grateful for the ability to locate them among the repertoire of benefits.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound experience.
on October 1, 2022
Posted by: Sylac
from Key West, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I love my new Galaxy Buds2 Pro. The sound experience with 360 is incredible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US