Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Features are kool. And they do they job
on August 12, 2023
Posted by: Hrlm125
[This review was collected as part of a promotion.] The feature of the buds are kool. But they are heavy and the kidney design doesn't support the weight in the ear. They often fall out. Changing the rubber tips are not that much help based on the short stock of the piece that inserts into the ear.
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 16, 2023
Hi Hrlm125... Thank you for your thoughts on the Samsung Galaxy Buds2 Pro earbuds. Your input is valuable as we continue leading the charge on innovation. I've attached a video from our YouTube channel, along with an article that should help you achieve the most comfortable fit for your ears. Also below is Samsung Support, please feel free to reach out if we can be of further assistance. Thank you for being the best part of Samsung. -Bethany
How to change the ear tips on your Galaxy earbuds | Samsung US
How to wear your Samsung earbuds
smsng.us/Samsung-Support
How to change the ear tips on your Galaxy earbuds | Samsung US
How to wear your Samsung earbuds
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
They're amazing but....
on August 12, 2023
Posted by: oliverislost
[This review was collected as part of a promotion.] I love them but I gave them a lower rating because they make my ear itchy and flakey
hope you guys fix that with the next version.
hope you guys fix that with the next version.
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 17, 2023
Hello Oliverislost... Thank you for your input of the Samsung Galaxy Buds2 Pro earbuds. Please refer to the below information about the materials that are included in the Galaxy Buds if your skin is hypersensitive or if you have an allergy to any of these materials. Remove your Galaxy Buds from your ears and consult a healthcare professional if the skin where you wear the Galaxy Buds reddens or feels irritated.
[Nickel]
The speaker mesh (for all Buds products) and the air vent mesh (for Buds Live and Buds Pro) include stainless steel. Stainless steel consists of steel (Fe), chrome (Cr) and nickel (Ni), and is widely used for everyday products, but some people may have an allergy to some of the materials included in it, such as nickel.
The speaker mesh should be covered with silicon ear tips and the air vent mesh is designed not to touch your ear, to minimize direct contact with the skin if properly used. Users who are sensitive to nickel may experience redness, swelling, itchiness, or other irritation if using Galaxy Buds for an extended period. If you experience skin irritation or discomfort, you may want to consult a healthcare professional before you use the Buds.
[Acrylate]
The main body of the Galaxy Buds includes acrylate.
Acrylate (Methacrylic acid), used for the colorization of the Polycarbonate (PC), which constitutes the main body of the Galaxy Buds, is commonly included in consumer goods that come in contact with the skin, such as adhesive bandages. Users who are sensitive to acrylates may experience a skin reaction when using Galaxy Buds for a long period.
Please reach out to Samsung Support, attached below, if we can offer you any assistance. Thank you for being the best part of Samsung. -Bethany
smsng.us/Samsung-Support
[Nickel]
The speaker mesh (for all Buds products) and the air vent mesh (for Buds Live and Buds Pro) include stainless steel. Stainless steel consists of steel (Fe), chrome (Cr) and nickel (Ni), and is widely used for everyday products, but some people may have an allergy to some of the materials included in it, such as nickel.
The speaker mesh should be covered with silicon ear tips and the air vent mesh is designed not to touch your ear, to minimize direct contact with the skin if properly used. Users who are sensitive to nickel may experience redness, swelling, itchiness, or other irritation if using Galaxy Buds for an extended period. If you experience skin irritation or discomfort, you may want to consult a healthcare professional before you use the Buds.
[Acrylate]
The main body of the Galaxy Buds includes acrylate.
Acrylate (Methacrylic acid), used for the colorization of the Polycarbonate (PC), which constitutes the main body of the Galaxy Buds, is commonly included in consumer goods that come in contact with the skin, such as adhesive bandages. Users who are sensitive to acrylates may experience a skin reaction when using Galaxy Buds for a long period.
Please reach out to Samsung Support, attached below, if we can offer you any assistance. Thank you for being the best part of Samsung. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Good battery life. Improvement over original
on August 12, 2023
Posted by: W3h774m
[This review was collected as part of a promotion.] I use this daily at work. Use for 4 hrs until lunch. Charge and continue using for rest of the day. My original buds pro didn't last that long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cover screen
on August 12, 2023
Posted by: AboveNatural
[This review was collected as part of a promotion.] I love the new cover screen, the fact that it's such an improvement from last year's model which I had and I found it difficult to sometimes to use, for the example using the cover screen to align yourself in a photo was hard on the z flip 4, but with the new cover screen and how much bigger it is, it's much easier to see yourself and take a great photo. I love the fact that it also helps with everything else, being able to see more and bigger
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing but
on August 13, 2023
Posted by: lionolyin
[This review was collected as part of a promotion.] Great sound and settings however, from the Galaxy Buds Live to now with the Buds2 Pro, they can't stay in my ear for very long lol it's very infuriating
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Earbuds
on August 13, 2023
Posted by: LoveFSamsung
[This review was collected as part of a promotion.] I love using it on my phone all the time for any and all activities. I very much recommend getting one.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like the flexibility
on August 13, 2023
Posted by: Redhood
[This review was collected as part of a promotion.] I like how I can have multiple devices hooked up and they sync well between windows and android supported devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound with good ACN
on August 13, 2023
Posted by: Patrick
[This review was collected as part of a promotion.] I mainly use the buds for my commute and they work really well when cancellingnout the noise of the train. The buds hold a charge mong enough for me to commute back and forth from work with music playing and I usually charge the buds every few days. The sound quality is great and using the gaming mode feature let's me play my music focused games with a lit less latency. I don't really use the voice detect feature the buds come with because it still seems rude to some folks when talking to them with buds in the entire time. Overall the buds have a nice build quality and using a samsung device Iam able to experience the new samsung codec with my music streaming app.
Value
5
Written by a customer while visiting Samsung US