Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
1
Won't stay in my ear at all, cannot recommend.
on June 15, 2023
Posted by: Jamin
Expertise:Intermediate
These sound pretty good, but they do not stay in my ear. They just randomly fall out, regardless of the size of the tip. I even bought some aftermarket foam expanding tips, but not even that helped hold them in my ears. They are fine sitting still at my desk, but they fall out if I snack on something or move very much at all. I do not recommend this product at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 15, 2023
Hello there Jamin,
Thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
You just have to try them u will love them
on June 19, 2023
Posted by: Scotty
from MINNEAPOLIS,MN,
Expertise:Expert
I've had beats,Bose,and others and the Samsung probuds2 are the best sounding Buds I've had in a long time,the Base is 👍 I can't put into words How much I love them from sound to comfort of wearing them!!!!!.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
ANC
on June 20, 2023
Posted by: Donna
from Beavercreek Ohio
horrible design! earbuds do not fit securely in ears. i don't wear them because i fear that i will lose them. anc is great, but the design is awful .
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 21, 2023
Greetings Donna,
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
Written by a customer while visiting Samsung US
Customer Rating
5
Great 👍 features and sound and great
on June 25, 2023
Posted by: Scotty
I bought my buds about a month ago and the sound 5
Written by a customer while visiting Samsung US
Customer Rating
1
EXTREMELY painful!
on July 3, 2023
Posted by: seebessrun
From day 1, the Buds2 Pro hurt the inside of my ears (upper side, just outside of the ear canal). I thought I'd get used to it, but 5 days later and it's still painful to wear these. It's due to the extra bump on the buds. While these buds are supposedly packed with extra features, I can't get past the now forming blisters in both ears. I switched from original Buds (oval-shaped case) and love the way those fit but wanted better sound quality. My husband's Buds2 (not Pro) fit 100% better than these Pros.
Sorry, Samsung - your improved technology should have also had a more comfortable fit, and these certainly didn't cut it. So disappointed.
Sorry, Samsung - your improved technology should have also had a more comfortable fit, and these certainly didn't cut it. So disappointed.
Response from Samsung USBy Bethany, Social Commerce, July 6, 2023
Hi Seebessrun... Thank you for taking the time to review your Samsung Galaxy Buds2 Pro earbuds. Your input is important as we continue our quest to bring our consumers the best in design and functionality. I've attached some videos from our YouTube channel that demonstrates how to best wear your earbuds, along with the some of the amazing features available. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being the best part of Samsung. -Bethany
Galaxy Buds2 Pro: How to Wear | Samsung
Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung
Galaxy Buds2 Pro: 360 Audio Recording | Samsung
Galaxy Buds2 Pro Expert Review: Tony Maserati | Samsung
Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung
smsng.us/Samsung-Support
Galaxy Buds2 Pro: How to Wear | Samsung
Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung
Galaxy Buds2 Pro: 360 Audio Recording | Samsung
Galaxy Buds2 Pro Expert Review: Tony Maserati | Samsung
Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money if you have an iPhone
on July 18, 2023
Posted by: TaxEagle
from Texas
Expertise:Expert
I purchased these as a longer battery option to my airpods. I have an iphone and while they paired easily to it, without the Wear app available for IOS (other buds will work with an IOS Buds app), they are just earbuds. I tried the alterative to pair with my PC, but they would not pair with the machine or the installed Wear PC app. Finally, I was using the bud around the house, I briefly walked outside, and upon getting back to phone, the earbud was full of static. It would not connect correctly until I removed them and reset in the case.
I really wished they worked better and could use the Wear app. They were really comfortable.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 21, 2023
Hi TaxEagle...We appreciate you taking the time to review the Samsung Galaxy Buds2 Pro earbuds. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a couple of links that should help with the audio quality of your earbuds. Please don't hesitate to contact Samsung Support, also below, if we can be of further assistance. Thank you for being a valued customer. -Bethany
Samsung earbud has a static noise
No, low, or poor audio quality on Samsung earbuds
smsng.us/Samsung-Support
Samsung earbud has a static noise
No, low, or poor audio quality on Samsung earbuds
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Needs Improvement
on July 18, 2023
Posted by: Anonymous
Expertise:Intermediate
I bought these for an alternative to my Sony over ear headset. The sound quality has been good and I appreciate the dampening of volume when I start a conversation and am listening to music. The microphone quality appears to be poor though. I constantly have feedback from others on calls that they can't hear me, I am muffled, or sounds like I'm in a bubble. These issues happen on both phone calls and platforms like MS Teams. Unfortunately, my ears have had a reaction to the ear bud material too, which appears to be a common problem from a quick internet search.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 20, 2023
Hello Anonymous... We appreciate you taking the time to review the Samsung Galaxy Buds2 Pro earbuds. We value your thoughts as we continue to innovate and improve on the design and functionality of our products. Please refer to the below information about the materials that are included in the Galaxy Buds if your skin is hypersensitive or if you have an allergy to any of these materials.
Remove your Galaxy Buds from your ears and consult a healthcare professional if the skin where you wear the Galaxy Buds reddens or feels irritated.
[Nickel]
The speaker mesh (for all Buds products) and the air vent mesh (for Buds Live and Buds Pro) include stainless steel. Stainless steel consists of steel (Fe), chrome (Cr) and nickel (Ni), and is widely used for everyday products, but some people may have an allergy to some of the materials included in it, such as nickel.
The speaker mesh should be covered with silicon ear tips and the air vent mesh is designed not to touch your ear, to minimize direct contact with the skin if properly used. Users who are sensitive to nickel may experience redness, swelling, itchiness, or other irritation if using Galaxy Buds for an extended period. If you experience skin irritation or discomfort, you may want to consult a healthcare professional before you use the Buds.
[Acrylate]
The main body of the Galaxy Buds includes acrylate.
Acrylate (Methacrylic acid), used for the colorization of the Polycarbonate (PC), which constitutes the main body of the Galaxy Buds, is commonly included in consumer goods that come in contact with the skin, such as adhesive bandages. Users who are sensitive to acrylates may experience a skin reaction when using Galaxy Buds for a long period.
I've attached some links that should help with the sound quality of your earbuds. Please feel free to contact Samsung Support, also below, if we can offer you additional assistance. Thank you for being the best part of Samsung. -Bethany
Use the intelligent audio features on the Galaxy Buds2 Pro
Samsung earbud has a static noise
No, low, or poor audio quality on Samsung earbuds
smsng.us/Samsung-Support
Remove your Galaxy Buds from your ears and consult a healthcare professional if the skin where you wear the Galaxy Buds reddens or feels irritated.
[Nickel]
The speaker mesh (for all Buds products) and the air vent mesh (for Buds Live and Buds Pro) include stainless steel. Stainless steel consists of steel (Fe), chrome (Cr) and nickel (Ni), and is widely used for everyday products, but some people may have an allergy to some of the materials included in it, such as nickel.
The speaker mesh should be covered with silicon ear tips and the air vent mesh is designed not to touch your ear, to minimize direct contact with the skin if properly used. Users who are sensitive to nickel may experience redness, swelling, itchiness, or other irritation if using Galaxy Buds for an extended period. If you experience skin irritation or discomfort, you may want to consult a healthcare professional before you use the Buds.
[Acrylate]
The main body of the Galaxy Buds includes acrylate.
Acrylate (Methacrylic acid), used for the colorization of the Polycarbonate (PC), which constitutes the main body of the Galaxy Buds, is commonly included in consumer goods that come in contact with the skin, such as adhesive bandages. Users who are sensitive to acrylates may experience a skin reaction when using Galaxy Buds for a long period.
I've attached some links that should help with the sound quality of your earbuds. Please feel free to contact Samsung Support, also below, if we can offer you additional assistance. Thank you for being the best part of Samsung. -Bethany
Use the intelligent audio features on the Galaxy Buds2 Pro
Samsung earbud has a static noise
No, low, or poor audio quality on Samsung earbuds
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Design
on July 18, 2023
Posted by: Donna
Does not fit securely in the ears to enjoy the music and expensive ear buds.
Response from Samsung USBy Bethany, Social Commerce, July 19, 2023
Hi Donna... Thank you for your feedback of the Samsung Galaxy Buds2 Pro earbuds. Your thoughts are important as we continue to innovate and improve on our design and functionality. I've attached some videos from our YouTube channel that shows how to best wear your earbuds, along with the some of the amazing features available. Please feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued member of the Samsung family. -Bethany
Galaxy Buds2 Pro: How to Wear | Samsung
Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung
Galaxy Buds2 Pro: 360 Audio Recording | Samsung
Galaxy Buds2 Pro Expert Review: Tony Maserati | Samsung
Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung
smsng.us/Samsung-Support
Galaxy Buds2 Pro: How to Wear | Samsung
Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung
Galaxy Buds2 Pro: 360 Audio Recording | Samsung
Galaxy Buds2 Pro Expert Review: Tony Maserati | Samsung
Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US