Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great sound, great battery life
on May 31, 2023
Posted by: stnmonroe
[This review was collected as part of a promotion.] The case and buds have a great battery life. The sound is top notch for this type of ear piece. The ambient and noise cancelling modes are amazing, and they look slick!
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful it works perfectly for m
on May 31, 2023
Posted by: Djra21
[This review was collected as part of a promotion.] He always uses it for calls, listening to music or watching videos. It is an excellent product, I recommend it.
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love love love these buds.
on May 31, 2023
Posted by: Jacque
[This review was collected as part of a promotion.] I recently switched from Airpods to the Galaxy buds....much more comfortable, they stay in your ear, no readjusting. Absolutely fantastic!!!! GOOD JOB SAMSUNG 👏🏽
Written by a customer while visiting Samsung US
Customer Rating
5
Great product.
on May 31, 2023
Posted by: Kto120
[This review was collected as part of a promotion.] I use it pretty much everywhere. The gym, lunch break and just chilling at home. Absolutely love the noise canceling feature.
Written by a customer while visiting Samsung US
Customer Rating
3
I wish I could enjoy them
on June 2, 2023
Posted by: issa
Expertise:Beginner
I got these about 3 months ago and I have mixed opinions. I really enjoy the noise cancellation but the way these fit in my ears is really annoying. I had the Galaxy Buds first gen and I really enjoyed the feature where you can adjust the wings so that the ear buds stays in place. I did test out all the ear bud tips for this product but it wouldn't change the fact that they always fell out. I also think that the way my ears move whenever I speak, smile or laugh effects this a lot, I really hate how my ears move so much. I feel like the earwax I have plays a big role too, I really have to keep my ears dry when I wear these but I have wet ear wax and its a pain when I start sweating and the earbud just starts to slip. Really contemplating returning these and sticking with my first gen, but I don't know if I would be able to since I wore them ://
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Salutations Issa,
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware not worth the hype!
on June 7, 2023
Posted by: Sonia
i wish i could give this product a negative-1. the sound is good if they can stay in your ears. they are so bulky and touch sensitive when touch them to keep them in my ear my calls get disconnected-yes i put them on touch sensitive. i prefer the live ear buds but only one ear bud works. oh and if drop the case good search for them they roll like marbles the case is not secure. i cant even workout with them. i wasted my money i prefer the galaxy live they conform to your ear only thing with them it looks like once the warranty ends so does your earbuds. i wish i could get my money back or a trade in.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 8, 2023
Salutations Sonia,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. Don't forget that you can utilize the Find My Earbuds feature, if you ever were to misplace your Buds! If you would like any further assistance, please feel free to reach out to Samsung Support when you have the free time to do so. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. Don't forget that you can utilize the Find My Earbuds feature, if you ever were to misplace your Buds! If you would like any further assistance, please feel free to reach out to Samsung Support when you have the free time to do so. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/
Written by a customer while visiting Samsung US
Customer Rating
4
Great Buds
on June 7, 2023
Posted by: kissmyflapjack
from Bellevue, WA
Expertise:Expert
The Buds2 Pro are a really great pair of earbuds.The bora purple is a great color - stylish but yet understated. I do miss the wing tips that haven't been seen on a pair of Buds since the Buds+ for a much more secure fit, but these haven't had a problem with staying in my ears. The ANC is serviceable, and the battery life is improved over the standard Buds 2 that came out last year.
The touch controls also work well, but I wish had the option to swipe for volume control so you can press and hold to access your digital assistant instead of having to always have the voice command active since that will sometimes interpret surrounding sounds and respond on its own. They are also very sensitive as it is next to impossible to not start/stop/pause music or activate some control when you take them out of your ears to return them to their case.
But overall, these obviously work great in the Galaxy ecosystem and I am very pleased with mine - with room for improvement on the next generation.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Surprisingly still work
on June 11, 2023
Posted by: Danger
from West coast
Expertise:Intermediate
Went 8 feet deep in my pool letem dry out and they sill work good as new
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US