Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great color (lavender) & Great sound throughout
on May 27, 2023
Posted by: Loyal7Incubus
[This review was collected as part of a promotion.] Using the latest released buds I have had an experience like no other when it has come to earbuds. I enjoy putting these on at any given chance I get. For music, chatting, or even late night movie nights on my S22U when I'm watching videos and want to drown out the noise. The noise cancellation? Don't get me started! I have to have a reminder that I need to keep my surroundings woke. What I mean is that with having these buds in I don't be hearing anyone in my household when they approach me for a conversation ot across the room. Its great! Samsung knows how to make products so I'm not shocked about the quality and the way these female (case wise) compared to the last gen. To finally end this I must give a thanks to Samusung as I've been a loyal.member for ages and will continue to stay in the S ecosystem.
Written by a customer while visiting Samsung US
Customer Rating
4
Great product for normal
on May 27, 2023
Posted by: Rrmcco04
[This review was collected as part of a promotion.] This product has been pretty great. Good audio quality and the ability to switch between noice canceling and ambient noise makes it really helpful when walking around in busy areas. The ambient sound feature is better then I have had on a few different ear buds, a lot clearer and more accurate then the experience on everything else which seems a little more loud and delayed.
Only complaint is the ear tips are just OK. They fit fine, but having an expanding tip that would better fit my ears and prevent the buds from falling out would give it that extra star.
Only complaint is the ear tips are just OK. They fit fine, but having an expanding tip that would better fit my ears and prevent the buds from falling out would give it that extra star.
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on May 27, 2023
Posted by: Twalks
[This review was collected as part of a promotion.] I love my earbuds. They are the perfect size and have great sound for exercise or relaxing at home.
Written by a customer while visiting Samsung US
Customer Rating
5
Almost as good as Sennheiser
on May 27, 2023
Posted by: TrialByAudiophile
[This review was collected as part of a promotion.] I use these earbuds constantly: shopping by myself; when I'm cleaning at home and work; when I'm driving and need music or to take a call, but my kids asleep in the back; when I'm working out- they're always with me. They are amazingly adaptive, so if u want noise canceling, you won't hear any outside noise; if u want music but need to be able to hear environmental noises, there's noise distortion. I'm an audiophile, so I need bass and loudness, as well as, clarity, and these deliver!
They stay in no matter what and the feature in the Wearable app that helps you choose the right size rubber thing? Genius! The Wearable app and widget are super helpful and make using these a pleasure. Even phone calls are perfect, I make calls using my earbuds instead of my car's bluetooth all the time.
Also, I rarely need to charge them or the case. I use them probably 1-2 hours per day, leave them in the case if not in use, and charge the case about every 3 days.
I liked them so much I even bought my skeptical husband a pair and he loves them, especially when he's working (works in a HUGE warehouse with a ton of ppl, sound is still clear)
They stay in no matter what and the feature in the Wearable app that helps you choose the right size rubber thing? Genius! The Wearable app and widget are super helpful and make using these a pleasure. Even phone calls are perfect, I make calls using my earbuds instead of my car's bluetooth all the time.
Also, I rarely need to charge them or the case. I use them probably 1-2 hours per day, leave them in the case if not in use, and charge the case about every 3 days.
I liked them so much I even bought my skeptical husband a pair and he loves them, especially when he's working (works in a HUGE warehouse with a ton of ppl, sound is still clear)
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound quality
on May 27, 2023
Posted by: Booklover
[This review was collected as part of a promotion.] I love the sound and features of these buds, but they don't stay in your ears. As a result I have only one now.
Response from Samsung USBy Debra, Social Commerce, May 30, 2023
Hello there Booklover,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best out by far
on May 27, 2023
Posted by: Tampaguy
[This review was collected as part of a promotion.] I use my earbuds daily. They are my life, without them my day is horrible. With them is a great day. They last all day unless I have them turned all the way up. Then they still last my whole 8 hr shift without cradling them. Best earbuds by far!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great Sound
on May 27, 2023
Posted by: BiggeL
[This review was collected as part of a promotion.] Best headphones I ever owned. These buds were my first experience with 360 sound. The only thing I don't like is the fit for my ear. It doesn't give a secure feeling like the original buds.
Written by a customer while visiting Samsung US
Customer Rating
4
Overall 9/10
on May 27, 2023
Posted by: Junfer0384
[This review was collected as part of a promotion.] I really do like these earbuds for the size and comfort easy to use when I want to put them on for motorcycle riding since they are compact they fit perfectly while I have my helmet on without causing fatigue and especially amazing to ride with the noise canceling turned on can't hear any wind or exhaust noise overall 9/10 only because I would like more battery life
Written by a customer while visiting Samsung US