Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,412 Reviews)
Rating breakdown 6,412 reviews
5 Stars
4,714
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
superior sound quality
on May 7, 2023
Posted by: tryinhigh
[This review was collected as part of a promotion.] I really never got the buds to fit correctly in my ears. I am quite active and often ride my bike great distances. The first Trip out on the bike....left ear bud lost...yesterday I tried right bud...It's now gone as well...
Response from Samsung USBy Debra, Social & Commerce, May 9, 2023
Hello there, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Buds in the seat of your taxi on your way to catch your flight, having your Buds stolen from your bag, getting caught in a rainstorm with them in hand, to dropping your Buds and shattering them. We also have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Buds for your perfect Eco-system!
on May 7, 2023
Posted by: DK0128
[This review was collected as part of a promotion.] Been using Galaxy Buds series since the original buds came out. For last few years, Samsung has been improving lots of the audio related accessories and their product by implementing Samsung's own technology with Harman Kardon AKG's sound system. And I've tried many wireless bluetooth earphones from Samung and other brand's past few years also. This Galaxy Buds2 Pro is the clear winner from the industry at the moment. Because it really let's you listen to the music and watching movies the way the producers wants you to be. It has 24-bit Hi-Fi chipset lets you hear deeper yet punchy bass, outstanding mids, crystal clear high with great stage sounding that pumps you up to listen and enjoy your favorite music as if you are right infront of the concert live with your favorite artists! With Galaxy phone and tablet and even watch, let you control your music setting conveniently while working out, chilling in the sofa, anywhere! Been a fan of Galaxy buds and this Buds2 definitely let's you listen to the music to the fullest that you will truly enjoy your moment by yourself, with friends and family at anywhere you can.
Written by a customer while visiting Samsung US
Customer Rating
5
I love this buds
on May 8, 2023
Posted by: Jm1437
[This review was collected as part of a promotion.] I love this buds every sense I got them they have good bass and the noise cancelation is the best .The battery on them last so long I only charge them like once or twice a week and I like that you can adjust them to how you like. The touch sensitivity is on point too and so fast. They are also so fast to connect to your phone and the design very good .
Written by a customer while visiting Samsung US
Customer Rating
5
Much better than galaxy buds pro 1
on May 8, 2023
Posted by: Lrops2
[This review was collected as part of a promotion.] At first glance, they seem quieter than just the pro version, but if you turn on hi-fi music, everything noticeably changes for the better. They sit better in the ears due to the smaller size, they do not stick out of the ears at all. Much better noise reduction than pro.
Written by a customer while visiting Samsung US
Customer Rating
5
They work great
on May 8, 2023
Posted by: Emiliano456
[This review was collected as part of a promotion.] They work really good. I like the nose canceling its works great I don't notice that my lawn mower is on and it's easy to control them. They're also really loud and I like that a lot because I can hear notes from my music to see how to play it. Their an amazing product highly recommend.
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound
on May 8, 2023
Posted by: Yashpal
[This review was collected as part of a promotion.] It sound best than airpods 3 gen and less effort to connect to phone
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung rules
on May 8, 2023
Posted by: Lovesamsung
[This review was collected as part of a promotion.] Everyday usage gets me $. I love my cellphone. Continue with great products
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless Experience
on May 9, 2023
Posted by: Nelo22
[This review was collected as part of a promotion.] I love my buds. They connexct extremely fast to my S23 and other galaxy devices. Works great. Only wished it had a bit more power in the bass and lasted am extra hour.
Written by a customer while visiting Samsung US