Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great Sound, Great Features
on May 1, 2023
Posted by: Omsbudsmsn
[This review was collected as part of a promotion.] I use these at work all day. I like the ambient sound and the noise canceling. Battery life is good too.
They sound a lot better than previous models as well. Really like them.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound
on May 1, 2023
Posted by: Levi29
[This review was collected as part of a promotion.] I use my buds all the time at work. They have great sound and the mic pickup is really good.
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding ANC
on May 1, 2023
Posted by: Silent05
[This review was collected as part of a promotion.] This a great pair of set with active ANC. The seamless switching between devices is a big convenience while switching from work computer calls to phone music. It's effortless and the battery lasts all the way till evening gym time. Quite compact to fit in your trouser pockets
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you want in a headset
on May 1, 2023
Posted by: Batmayne
[This review was collected as part of a promotion.] This headset has everything, from great battery life to great ANC. Fits great never has an issue falling out, touch control is very responsive , everyone I talk to on it can hear me clearly and I could hear them clearly. Music comes in really crisp and when you get a good seal you hear nothing intrusive when you trying to relax
Written by a customer while visiting Samsung US
Customer Rating
5
Overall good product
on May 1, 2023
Posted by: Ckpuffer
[This review was collected as part of a promotion.] Beautiful design, water resistant headphones. Love them
Written by a customer while visiting Samsung US
Customer Rating
5
Great and practical earbuds
on May 1, 2023
Posted by: Fluff12
[This review was collected as part of a promotion.] I mostly use my buds when I go running, after changing the tips they won't come off no matter how much I move. I really like the sound quality and the noise canceling they have.
Written by a customer while visiting Samsung US
Customer Rating
4
Love the features they have with voice recognition
on May 2, 2023
Posted by: Dreamweaver
[This review was collected as part of a promotion.] Great features in the buds easy to pair with both iOS and Android, wish they came with a wider selection of tips out of the box.
Written by a customer while visiting Samsung US
Customer Rating
1
Worked great for 3 months
on May 2, 2023
Posted by: Tpaguy33624
[This review was collected as part of a promotion.] Use them for work. Worked great for 3 months. Now won't hold a charge for more than 5 mins
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Hey there Tpaguy33624, thank you for finding the free time out of your busy day to share your thoughts with us about your Smasung Galaxy Buds2 Pro. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Buds2 Pro gives you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. When you have the free time in your schedule, please review the articles I have linked below titled, "All about your Samsung earbuds' battery life" and "Samsung earbuds do not turn on or charge" for some helpful tips and tricks to resolve your battery life. If you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078081/
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078081/
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on
Written by a customer while visiting Samsung US