Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Audiophile quality and maximum call convenience
on May 7, 2023
Posted by: Lenny2023
[This review was collected as part of a promotion.] Having a Samsung device is having a platform to the best entertainment and productivity technology available in the market. Being an audiophile myself, I found it a bit tiresome to carry cables and complimentary devices around to enjoy the best sound. When I'm using my Samsung Fold 4, I want to get the most out of the available 32-bit/384kHz audio quality, and that's where the Buds 2 Pro enter the stage.
Initially, I wanted some discreet and smart earbuds for everyday use, but after making the jump and ordering them online, I was amazed with these tiny speakers. They are comfortable, durable, LOUD as a live concert, detailed and fully well-balanced. The bass is strong but controlled, the mids and highs are emphasized to make voice calls and listening to podcasts a real pleasure. Additionally, I've always been very active but I recently found jogging as a new passion of mine, and the Buds 2 Pro rock!!!! I just have to take them out the box and they get immediately connected. Connect them to one of the music streaming apps, and you'll have studio quality sound at your own disposal.
If you are a lover of reading books, the ANC will isolate you considerably from everyday annoyances and will transport you to a library in seconds.
Don't let these earbuds Buds 2 Pro go unnoticed and give them a try. You have nothing to lose and a lot to gain. I'll endorsed them 100% !
Written by a customer while visiting Samsung US
Customer Rating
5
Top notch
on August 21, 2023
Posted by: Budslover
[This review was collected as part of a promotion.] I use my galaxy buds for work and walking. The ambien noise feature is legit. So you can hear your music. But, can also hear what's going on around you. And the bass is superb from other ear buds I've tried.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Run for your life
on September 29, 2023
Posted by: Elyse
from Queens, ny
Expertise:Expert
I've wasted his off my life trying to get these to connect in the wearable app and it's been the worst experience with any pair of headphones I've ever had in my life. Without wearable connectivity, I cannot use any features other than bluetooth. The buttons are too sensitive as well and if you touch your ear or adjust them the music stops.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 2, 2023
Hi there Elyse, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you troubleshoot the connection of your device. Without knowing what phone specifically you are connecting to we have shared a link to the Samsung Support Team. They can gather necessary information from you and help you determine the best course of action. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Good, bad, and ugly
on November 2, 2023
Posted by: Drpro233
[This review was collected as part of a promotion.] Good: Pretty good sound overall, balanced audio on both buds. Great noise canceling tech. Stays put and inplace when in use.
Bad: Battery life leaves more to be desired. Not a major upgrade from previous models. The case should have a locking mechanism to keep buds from falling out if dropped.
Ugly: This is just another chance for me to mention how disappointed I am in the battery life situation, otherwise a great addition to your phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Everything great except fit
on November 13, 2023
Posted by: Coolname
[This review was collected as part of a promotion.] I use these headphones at the gym just cancel sound so that I cannot hear some of the dumbest conversations of my life
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds2 Pro
on November 15, 2023
Posted by: rpierce2032
[This review was collected as part of a promotion.] I use these every single day and it took me a month to order because of a
system error. Finally, after some good use I'm loving the new buds 2 pro. They have the latest updates and surround and 3d sound
Worth the price, especially if you have points you need to use up before the expiration date . It did not come with any ear sizing pieces. Kind of a downer.
system error. Finally, after some good use I'm loving the new buds 2 pro. They have the latest updates and surround and 3d sound
Worth the price, especially if you have points you need to use up before the expiration date . It did not come with any ear sizing pieces. Kind of a downer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent fit, noise cancelling, and quality calls
on December 12, 2023
Posted by: Hsss500
[This review was collected as part of a promotion.] I am impressed by the excellent fit, noise cancelling, and quality calls.
I also like the fact it connects to my TV and controls it. It does interrupt some times though
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buds2 Pro kept falling off my ears
on February 1, 2024
Posted by: Gabe
from Atlanta, GA
Expertise:Intermediate
Galaxy buds2 pro would not stay on my ears they kept falling off. I really like them and I thought Samsung fixed that issue that's why I went up and got them again.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, February 2, 2024
Hello Gabe, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your device is to your continued usage and enjoyment. We have shared a link below to an article about the optimal placement of your buds to ensure the most secure fit. You can also perform a fit test while wearing the buds in the Samsung Wearables App in addition to attempting the additional ear tips included with the device to secure the fit. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Written by a customer while visiting Samsung US