Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
I can not use it long time
on May 1, 2023
Posted by: Aliyraa
[This review was collected as part of a promotion.] Unfortunately, my neck starts to hurt badly in long-term use.
Design is fine but both earphones fall apart when i fall.
Sound quality is good.
Design is fine but both earphones fall apart when i fall.
Sound quality is good.
Response from Samsung USBy Debra, Social & Commerce, May 2, 2023
Greetings Aliyraa, thank you for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your neck is hurting, I suggest changing the settings of your earbuds in the Galaxy Wearable app. Once you have opened the app, choose earbuds settings. Then, you can choose the option to turn on neck stretching reminders. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
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smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
The features are great
on May 1, 2023
Posted by: Trent98
[This review was collected as part of a promotion.] I use my buds for work makes it really easy to answer calls and use my phone while operating havey equipment. My favorite feature is the volume and the muting out side sounds. Only complaint I have is they do not like to stay in your ears while running jumping packers or equipment with high vibrations. Over all great product and would most definitely buy again
Written by a customer while visiting Samsung US
Customer Rating
4
Seamlessly Connecting
on May 1, 2023
Posted by: TajahConexted
[This review was collected as part of a promotion.] The best and greatest feature is the seamless connection to any device just opening the case, it's in discover mode! I use my Buds at work; when I'm using my phone then suddenly need to be on a Zoom call I use my laptop & just turning on the Bluetooth and they're connected instantly. No looking and searching for device and entering passcodes. I open the case click on my Buds and I'm ready for the call effortlessly.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ear Buds
on May 1, 2023
Posted by: Laboo3
[This review was collected as part of a promotion.] I use my galaxy buds for listening to movies, gaming, music and TV shows.
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy pro 2
on May 1, 2023
Posted by: Horn825
[This review was collected as part of a promotion.] I use these mainly for listening to music and watching videos. They sound great I don't have any issues with the sound. The design isn't the best. After wearing them for a while they do tend to fall out of your ear. Especially if you're walking or running. But other then that i love them!
Written by a customer while visiting Samsung US
Customer Rating
5
Great noise cancelling
on May 1, 2023
Posted by: BKbuds2
[This review was collected as part of a promotion.] My partner has $500 worth headphones and Buds2 are on par with those ones. Sound is awesome. The design is really cute.
Written by a customer while visiting Samsung US
Customer Rating
5
Great improvement
on May 1, 2023
Posted by: QB1313
[This review was collected as part of a promotion.] I have had a few samsung earbuds and these are by far the best I have had. Great sound quality, better connectivity, and much improved call quality. Have recommended to friends and they say the same thing.
Written by a customer while visiting Samsung US
Customer Rating
5
Superior product!!
on May 1, 2023
Posted by: Ken9090
[This review was collected as part of a promotion.] I had a from my previous device and I thought they were good, then I bought the buds2 to be more compatible with phone, except that I saw that they were better in the sound and more relaxed in the ears, so... when the pro came out, I had the hope, they would be a lil better,belive me, they are way better from what expected to be.
Just a superior product in my opinion, you have to try them to understand what I am talking about.
Just a superior product in my opinion, you have to try them to understand what I am talking about.
Written by a customer while visiting Samsung US