Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Awesome Ear Buds!
on February 2, 2024
Posted by: GalaxyFan14
[This review was collected as part of a promotion.] I upgraded from the very good Buds+ and was blown away at the sound quality increase. The noise cancelling, fit, and ambient sound are top notch as well. Only downgrade was battery life but I haven't yet run into a situation where it is too short for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great product but
on May 7, 2024
Posted by: Terry85
[This review was collected as part of a promotion.] Great product but its annoying they easily fall off
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, May 7, 2024
Hey Terry85, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you are pleased with the features and audio quality of your device, and we would be thrilled to help you with the fit of your device. We have provided a link to an article to help you with the fit of your device, recommend trying the additional ear tips that were included with your device in a larger and smaller size, and perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do Not Fall for the Hype
on May 16, 2024
Posted by: JuJu
from New York, NY
Expertise:Expert
I had Samsung Buds before these, and I trade them in for the Pro2. I should've just gotten another brand of ear buds. These are by far the worst. when they aren't falling out or make your ears itch, they are all around uncomfortable. the features aren't what they should be, noise cancelling is not great. They aren't as loud. even with all the updates, they aren't living up to their potential. and the worst part is that I am unable to trade them in or return them.
Response from Samsung USBy Social Commerce, May 17, 2024
Hello JuJu, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to assist you in any way we can to maximize your experience with your earbuds. With regards to the features you mention experiencing difficulty with including the fit and ANC setting, we have provided links to articles to help you troubleshoot these matters. We have also included a link to the Samsung Support Team for additional assistance if necessary. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My Ear Buds
on May 22, 2024
Posted by: Oscar
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
Difficult to put inside your ear and at the end of the day it hurts. My wife gave them away and keeps using the old and cheaper ones. Sorry, I cannot recommend these ear buds.
Response from Samsung USBy Social Commerce, May 23, 2024
Hi there Oscar, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the fit and comfort of your earbuds is to you usage and enjoyment. We have an article available, linked below, to help you with the optimal placement of your earbuds for a comfortable fit. You can also perform a fit test while wearing your earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
A waste of money
on May 28, 2024
Posted by: Hound
from Broward county
Expertise:Expert
Verified Purchase:Yes
My buds don't connect to my device . So I will be returning them.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, May 29, 2024
Hello Hound, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We would be more than happy to help you get your earbuds connected to your device if you would like. We have provided a link to two articles to help at your convenience. We have also provided a link to the Samsung Support Team for additional questions or assistance if necessary. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product has caused me ear pain and bruise
on August 12, 2024
Posted by: Ifeatu
[This review was collected as part of a promotion.] Galaxy AI
I bought the Bud Pro 2 this year and it falls off my ear and causes much pain. Not sure why because I have never had issues with other ear buds.
I am not really enjoying it, I wish I could return it.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 20, 2024
Hello lfeatu, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you have been enjoying using Galaxy AI, and we would love nothing more than to help you troubleshoot the fit of your earbuds for comfort and security. We have provided a link to an article to help you with the fit and recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to experience this discomfort with your device or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed at faulty features
on March 8, 2024
Posted by: FormerSammyFanboy
Repost as last review was moderated for unspecific reasons. Find my feature only works when the case is open. Why? In ear detection is faulty and disables transparency and noise canceling. I was so excited for these but lost them 3 times already and can't use features when I'm running. Noise canceling, ambient mode, and 'find my' features are why I paid a premium for these but in my experience none of these features work as expected. I would have been better off just getting some basic cheap bluetooth earbuds. I've been a samsung fanboy for over a decade but this experience has me rethinking the quality of their products outside of phones.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, March 8, 2024
Hi there, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds2 Pro. We completely understand how frustrating it can be to have a device that does not operate as intended or expected. If you haven't done so already we have provided a link to an article to help reset your device to see if that will help resolve this difficulty with the settings. We have also provided a link about software updates and we do recommend ensuring the software is always up to date with the latest release available. Lastly, we have provided a link to the Samsung Support Team and warranty information that will cover a one year period to help resolve this matter if the troubleshooting does not. Thank you for being a loyal Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Software updates for Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078087/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Slight regression but good ear buds
on March 14, 2023
Posted by: Jiminica
[This review was collected as part of a promotion.] I use it on the airplane, travelling, meetings, zoom, and music.
For HipHop the buds are great. With jazz, R&B, and Neo Soul, mid tones less than desired.
Love the noise canceling aspects. Works very well.
Fit is average. For meetings it is average. I thought it would be a high performer like the earlier samsung buds were, but it's average.
Written by a customer while visiting Samsung US
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